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by Mike Wager, on 11/15/22 Customer ExperienceLoad testingPerformance testingintelligent automationecommerceRetail

A surge in traffic is, in many ways, a dream for any website. After all, more traffic means more customers and more sales. However, you can sometimes do your job …

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by Mike Wager, on 4/27/21 Customer ExperienceDigital Experiencereal user monitoringcustomer experience optimizationomnichannel testingusability testing

The customer experience has continually become more digital over the years. No industry or person has been left untouched by this technological shift, none more so than during recent world events. But even when our …

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by Jaspar Casey, on 3/30/21 Customer Experiencecustomer experience optimizationend-to-end testingFinancial Servicesrobotic process automation

Providing a good customer experience is something all companies should aspire to do. However, when there are many moving parts, doing this can be a massive challenge. Financial institutions have …

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by Tara McLaughlin, on 12/1/20 Customer ExperienceDigital ExperienceTest automationdigital transformation5G

The Time for Digital Transformation is Now As we enter into the area of widespread 5G adoption, the network’s dramatically faster speeds and lower latency will fundamentally change how people …

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by Gareth Smith, on 9/8/20 Customer ExperienceTest automationdigital automation intelligence

ZDNet’s Joe McKendrick recently wrote, “The quality of UX will make or break the success of an application or system, regardless of how many advanced features and functions are built …

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by Cheyenne Davis, on 7/9/20 Customer ExperienceTest automationsoftware testingUser experience testing

As we all continue to find a balance between working from home and transitioning into a new normal, user experience has become an even more crucial part of supporting customer satisfaction. In fact, according …

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by Gareth Smith, on 4/28/20 Customer ExperienceIoT Testing

We’ve all been there. The frustration you feel when technology doesn’t work in the way you need, deliver the results you’d been expecting or has a bug you can’t identify …

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by Gareth Smith, on 3/23/20 Customer Experiencesynthetic monitoringMonitoring Insights

When Pinterest focused on improving the speed of pinning items, customer engagement in the application increased by 10-30%. As Gartner’s Penny Gillespie puts it, “Customer experience is first and foremost…it’s …

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by Gareth Smith, on 3/17/20 Customer ExperienceTest automationcustomer experience optimizationomnichannel testing

If you harbor any doubts that we live in an omnichannel age, take a look at the following statistics. According to Google, 98% of Americans switch between devices in the …

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by John Bates, on 1/14/20 Customer ExperienceFinancial Services

According to a research report by CB Insights, The Challenger Bank Playbook, “Challenger banks first made in-roads with consumers who lost faith in institutional firms following the global financial crisis.” These …

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