--- title: Eggplant Blog | Customer Experience description: Customer Experience | Our software development experts share the latest trends, tips and insight to support your automation journey. --- [![Keysight-Eggplant-Logo_RGB_Reverse](https://blog.eggplantsoftware.com/hubfs/keysight-new-cropped.svg "Keysight-Eggplant-Logo_RGB_Reverse")](https://www.eggplantsoftware.com/) [![visit www.keysight.com](https://blog.eggplantsoftware.com/hubfs/test.svg "visit www.keysight.com")](https://www.keysight.com/) [![Try Eggplant](https://no-cache.hubspot.com/cta/default/3295003/9666fd98-b728-4839-8128-2d5ed88162d4.png)](https://cta-redirect.hubspot.com/cta/redirect/3295003/9666fd98-b728-4839-8128-2d5ed88162d4) ** ** ** #### Eggplant Products #### Product Features #### Industry Applications #### Product Use Cases #### Resources #### Support #### 日本語 [![Keysight-Eggplant-Logo_RGB_Reverse](https://blog.eggplantsoftware.com/hubfs/keysight-new-cropped.svg "Keysight-Eggplant-Logo_RGB_Reverse")](https://www.eggplantsoftware.com) [![visit www.keysight.com](https://blog.eggplantsoftware.com/hubfs/test.svg "visit www.keysight.com")](https://www.keysight.com/) [![Try Eggplant](https://no-cache.hubspot.com/cta/default/3295003/9666fd98-b728-4839-8128-2d5ed88162d4.png)](https://cta-redirect.hubspot.com/cta/redirect/3295003/9666fd98-b728-4839-8128-2d5ed88162d4) ** ** ** #### Eggplant Products #### Product Features #### Industry Applications #### Product Use Cases #### Resources #### About Us #### 日本語 Search **Menu** ** ** [![Try Eggplant](https://no-cache.hubspot.com/cta/default/3295003/ac5de3c0-4bee-4f3a-8d8d-07b4f48dd6df.png)](https://cta-redirect.hubspot.com/cta/redirect/3295003/ac5de3c0-4bee-4f3a-8d8d-07b4f48dd6df) [![Contact Us](https://no-cache.hubspot.com/cta/default/3295003/3b166ebb-8a71-47b7-822a-a209ada6f48a.png)](https://cta-redirect.hubspot.com/cta/redirect/3295003/3b166ebb-8a71-47b7-822a-a209ada6f48a) # Blog ### POPULAR - 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Automate and Listen.](https://blog.eggplantsoftware.com/retailers-stop-manual-testing-automate) by [Mike Wager](https://blog.eggplantsoftware.com/author/mike-wager), on 2/9/23 [Customer Experience](https://blog.eggplantsoftware.com/topic/customer-experience)[User experience testing](https://blog.eggplantsoftware.com/topic/user-experience-testing)[POS testing](https://blog.eggplantsoftware.com/topic/pos-testing)[omnichannel testing](https://blog.eggplantsoftware.com/topic/omnichannel-testing)[ecommerce](https://blog.eggplantsoftware.com/topic/ecommerce)[Retail](https://blog.eggplantsoftware.com/topic/retail) [![Retailers – Alright, Stop! Automate and Listen.](https://blog.eggplantsoftware.com/hubfs/undefined-Feb-08-2023-03-31-22-0829-PM.png)](https://blog.eggplantsoftware.com/retailers-stop-manual-testing-automate) It's time to say goodbye to outdated, time-consuming, and unreliable manual software testing. Forget all those sleepless nights and headaches, and welcome automated software testing into your lives with Keysight … [Read Story **](https://blog.eggplantsoftware.com/retailers-stop-manual-testing-automate) ## [High Traffic Surges Got Your Website Down? Here’s Why](https://blog.eggplantsoftware.com/high-traffic-surges-got-your-website-down) by [Mike Wager](https://blog.eggplantsoftware.com/author/mike-wager), on 11/15/22 [Customer Experience](https://blog.eggplantsoftware.com/topic/customer-experience)[Load testing](https://blog.eggplantsoftware.com/topic/load-testing)[Performance testing](https://blog.eggplantsoftware.com/topic/performance-testing)[intelligent automation](https://blog.eggplantsoftware.com/topic/intelligent-automation)[ecommerce](https://blog.eggplantsoftware.com/topic/ecommerce)[Retail](https://blog.eggplantsoftware.com/topic/retail) [![High Traffic Surges Got Your Website Down? Here’s Why](https://blog.eggplantsoftware.com/hubfs/High%20Traffic%20Surges%20Got%20Your%20Website%20Down_%20Here%E2%80%99s%20Why%20blog.png)](https://blog.eggplantsoftware.com/high-traffic-surges-got-your-website-down) A surge in traffic is, in many ways, a dream for any website. After all, more traffic means more customers and more sales. However, you can sometimes do your job … [Read Story **](https://blog.eggplantsoftware.com/high-traffic-surges-got-your-website-down) ## [Why the customer experience must drive your software testing strategy](https://blog.eggplantsoftware.com/why-the-customer-experience-must-drive-your-software-testing-strategy) by [Mike Wager](https://blog.eggplantsoftware.com/author/mike-wager), on 4/27/21 [Customer Experience](https://blog.eggplantsoftware.com/topic/customer-experience)[Digital Experience](https://blog.eggplantsoftware.com/topic/digital-experience)[real user monitoring](https://blog.eggplantsoftware.com/topic/real-user-monitoring)[customer experience optimization](https://blog.eggplantsoftware.com/topic/customer-experience-optimization)[omnichannel testing](https://blog.eggplantsoftware.com/topic/omnichannel-testing)[usability testing](https://blog.eggplantsoftware.com/topic/usability-testing) [![Why the customer experience must drive your software testing strategy](https://blog.eggplantsoftware.com/hubfs/firmbee-com-SpVHcbuKi6E-unsplash.jpg)](https://blog.eggplantsoftware.com/why-the-customer-experience-must-drive-your-software-testing-strategy) The customer experience has continually become more digital over the years. No industry or person has been left untouched by this technological shift, none more so than during recent world … [Read Story **](https://blog.eggplantsoftware.com/why-the-customer-experience-must-drive-your-software-testing-strategy) ## [The beauty of non-invasive testing for financial services](https://blog.eggplantsoftware.com/the-beauty-of-non-invasive-testing-for-financial-services) by [Eggplant](https://blog.eggplantsoftware.com/author/eggplant), on 3/30/21 [Customer Experience](https://blog.eggplantsoftware.com/topic/customer-experience)[customer experience optimization](https://blog.eggplantsoftware.com/topic/customer-experience-optimization)[end-to-end testing](https://blog.eggplantsoftware.com/topic/end-to-end-testing)[Financial Services](https://blog.eggplantsoftware.com/topic/financial-services)[robotic process automation](https://blog.eggplantsoftware.com/topic/robotic-process-automation) [![The beauty of non-invasive testing for financial services](https://blog.eggplantsoftware.com/hubfs/Bank%20of%20Montreal%20by%20Etienne%20Martin.jpg)](https://blog.eggplantsoftware.com/the-beauty-of-non-invasive-testing-for-financial-services) Providing a good customer experience is something all companies should aspire to do. However, when there are many moving parts, doing this can be a massive challenge. Financial institutions have … [Read Story **](https://blog.eggplantsoftware.com/the-beauty-of-non-invasive-testing-for-financial-services) ## [Will 5G Seal the Fate of the Traveling Salesman?](https://blog.eggplantsoftware.com/will-5g-seal-the-fate-of-the-traveling-salesman) by [Tara McLaughlin](https://blog.eggplantsoftware.com/author/tara-mclaughlin), on 12/1/20 [Customer Experience](https://blog.eggplantsoftware.com/topic/customer-experience)[Digital Experience](https://blog.eggplantsoftware.com/topic/digital-experience)[Test automation](https://blog.eggplantsoftware.com/topic/test-automation)[digital transformation](https://blog.eggplantsoftware.com/topic/digital-transformation)[5G](https://blog.eggplantsoftware.com/topic/5g) [![Will 5G Seal the Fate of the Traveling Salesman?](https://blog.eggplantsoftware.com/hubfs/Will%205G%20Seal%20the%20Fate%20of%20the%20Traveling%20Salesman%3F.jpg)](https://blog.eggplantsoftware.com/will-5g-seal-the-fate-of-the-traveling-salesman) The Time for Digital Transformation is Now As we enter into the area of widespread 5G adoption, the network’s dramatically faster speeds and lower latency will fundamentally change how people … [Read Story **](https://blog.eggplantsoftware.com/will-5g-seal-the-fate-of-the-traveling-salesman) ## [Meet the Next Wave in AI-Driven Customer Experience Testing](https://blog.eggplantsoftware.com/meet-the-next-wave-in-ai-driven-customer-experience-testing) by [Gareth Smith](https://blog.eggplantsoftware.com/author/gareth-smith), on 9/8/20 [Customer Experience](https://blog.eggplantsoftware.com/topic/customer-experience)[Test automation](https://blog.eggplantsoftware.com/topic/test-automation)[digital automation intelligence](https://blog.eggplantsoftware.com/topic/digital-automation-intelligence) [![Meet the Next Wave in AI-Driven Customer Experience Testing](https://blog.eggplantsoftware.com/hubfs/Blog%20Posts/Blog%20-%20Next%20Wave%20of%20AI-Driven%20Customer%20Testing.jpg)](https://blog.eggplantsoftware.com/meet-the-next-wave-in-ai-driven-customer-experience-testing) ZDNet’s Joe McKendrick recently wrote, “The quality of UX will make or break the success of an application or system, regardless of how many advanced features and functions are built … [Read Story **](https://blog.eggplantsoftware.com/meet-the-next-wave-in-ai-driven-customer-experience-testing) ## [Testing for the User Experience](https://blog.eggplantsoftware.com/testing-for-the-user-experience) by [Eggplant](https://blog.eggplantsoftware.com/author/eggplant), on 7/9/20 [Customer Experience](https://blog.eggplantsoftware.com/topic/customer-experience)[Test automation](https://blog.eggplantsoftware.com/topic/test-automation)[software testing](https://blog.eggplantsoftware.com/topic/software-testing)[User experience testing](https://blog.eggplantsoftware.com/topic/user-experience-testing) [![Testing for the User Experience](https://blog.eggplantsoftware.com/hubfs/Blog%20Posts/Testing%20for%20the%20User%20Experience.jpg)](https://blog.eggplantsoftware.com/testing-for-the-user-experience) As we all continue to find a balance between working from home and transitioning into a new normal, user experience has become an even more crucial part of supporting customer … [Read Story **](https://blog.eggplantsoftware.com/testing-for-the-user-experience) ## [The Importance of CX in the Internet of Things](https://blog.eggplantsoftware.com/the-importance-of-cx-in-the-internet-of-things) by [Gareth Smith](https://blog.eggplantsoftware.com/author/gareth-smith), on 4/28/20 [Customer Experience](https://blog.eggplantsoftware.com/topic/customer-experience)[IoT Testing](https://blog.eggplantsoftware.com/topic/iot-testing) [![The Importance of CX in the Internet of Things](https://blog.eggplantsoftware.com/hubfs/Blog%20Posts/The%20Importance%20of%20CX%20in%20the%20Internet%20of%20Things.jpg)](https://blog.eggplantsoftware.com/the-importance-of-cx-in-the-internet-of-things) We’ve all been there. The frustration you feel when technology doesn’t work in the way you need, deliver the results you’d been expecting or has a bug you can’t identify … [Read Story **](https://blog.eggplantsoftware.com/the-importance-of-cx-in-the-internet-of-things) ## [Customer Monitoring and Why You Need it Now](https://blog.eggplantsoftware.com/customer-monitoring-and-why-you-need-it-now) by [Gareth Smith](https://blog.eggplantsoftware.com/author/gareth-smith), on 3/23/20 [Customer Experience](https://blog.eggplantsoftware.com/topic/customer-experience)[synthetic monitoring](https://blog.eggplantsoftware.com/topic/synthetic-monitoring)[Monitoring Insights](https://blog.eggplantsoftware.com/topic/monitoring-insights) [![Customer Monitoring and Why You Need it Now](https://blog.eggplantsoftware.com/hubfs/Customer-Monitoring.jpg)](https://blog.eggplantsoftware.com/customer-monitoring-and-why-you-need-it-now) When Pinterest focused on improving the speed of pinning items, customer engagement in the application increased by 10-30%. As Gartner’s Penny Gillespie puts it, “Customer experience is first and foremost…it’s … [Read Story **](https://blog.eggplantsoftware.com/customer-monitoring-and-why-you-need-it-now) ## [The Customer is King, and Omnichannel Testing is Essential for a Happy Monarchy](https://blog.eggplantsoftware.com/omnichannel-testing-is-essential-for-a-happy-monarchy) by [Gareth Smith](https://blog.eggplantsoftware.com/author/gareth-smith), on 3/17/20 [Customer Experience](https://blog.eggplantsoftware.com/topic/customer-experience)[Test automation](https://blog.eggplantsoftware.com/topic/test-automation)[customer experience optimization](https://blog.eggplantsoftware.com/topic/customer-experience-optimization)[omnichannel testing](https://blog.eggplantsoftware.com/topic/omnichannel-testing) [![The Customer is King, and Omnichannel Testing is Essential for a Happy Monarchy](https://blog.eggplantsoftware.com/hubfs/The%20Customer%20is%20King%2c%20and%20Omnichannel%20Testing%20is%20Essential%20for%20a%20Happy%20Monarchy.jpg)](https://blog.eggplantsoftware.com/omnichannel-testing-is-essential-for-a-happy-monarchy) If you harbor any doubts that we live in an omnichannel age, take a look at the following statistics. According to Google, 98% of Americans switch between devices in the … [Read Story **](https://blog.eggplantsoftware.com/omnichannel-testing-is-essential-for-a-happy-monarchy) ** Prev [All Posts](https://blog.eggplantsoftware.com/all) [Next **](https://blog.eggplantsoftware.com/topic/customer-experience/page/2) ### Subscribe To Updates ![Keysight colour vector cropped](https://blog.eggplantsoftware.com/hubfs/Keysight%20colour%20vector%20cropped.svg) [Try Eggplant ](https://www.eggplantsoftware.com/eggplant-trials-and-demos) [![YouTube Social Icon](https://blog.eggplantsoftware.com/hubfs/yt.svg) ](https://www.youtube.com/channel/UC7jvQTUN3nuXR6Bv_yRbx6A?sub_confirmation=1) [![Instagram Social Icon](https://blog.eggplantsoftware.com/hubfs/ig.svg) ](https://www.instagram.com/eggy_adventures/) [![Facebook Social Icon](https://blog.eggplantsoftware.com/hubfs/fb.svg) ](https://www.facebook.com/Eggplantsoftware/) [![LinkedIn Social Icon](https://blog.eggplantsoftware.com/hubfs/li.svg) ](https://www.linkedin.com/company/382022) [![Twitter Social Icon](https://blog.eggplantsoftware.com/hubfs/tw.svg) ](https://twitter.com/eggplantio) Our products [Eggplant Test ](https://www.eggplantsoftware.com/products/test-automation-intelligence) [Eggplant Monitoring ](https://www.eggplantsoftware.com/products/monitoring-insights) [Eggplant Performance ](https://www.eggplantsoftware.com/products/performance-and-load-testing) [Downloads ](https://www.eggplantsoftware.com/product-downloads) [Partners ](https://www.eggplantsoftware.com/our-partners-1) [Training ](https://www.eggplantsoftware.com/training-and-certifications) [Demo ](https://www.eggplantsoftware.com/eggplant-trials-and-demos) [Careers ](https://jobs.keysight.com/) Copyright 2023 Keysight Technologies. 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