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by Tara McLaughlin, on 2/23/21 omnichannel testingecommerceRetail

Close your eyes and imagine the year is 2019. You’re in immediate need of a new pair of running shoes. Your trusted favorite pair has finally given up the ghost, and you’re supposed …

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by Cheyenne Davis, on 9/22/20 Performance testingdigital transformationecommerce

As interest in eCommerce has increased during the COVID-19 pandemic, retailers across the globe are doing their best to capitalize on the increase in consumer activity. Since more members of …

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by Cheyenne Davis, on 5/19/20 Mobile testingomnichannel testingecommerceRetail

Though we may have grown accustomed to transitioning over to a more digitized way of living over the last couple of weeks, it’s safe to say that our new normal will …

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by Antony Edwards, on 4/9/20 Load testingPerformance testingecommerceRetail

The coronavirus pandemic has changed all facets of our lives, ranging from how we work to how we relax to how our children learn. There are countless implications of this, …

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by John Bates, on 11/28/19 Customer Experiencewebsite performanceecommerceRetail

Deloitte’s annual Holiday Survey of Consumers found that online is king when it comes to the 2019 holiday shopping season. According to the report, consumers of all ages are more …

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by Candice Arnold, on 10/15/19 omnichannel testingecommerceRetail

Forever 21 recently made headlines after filing for bankruptcy and announcing plans to close as many as 350 stores. The move is the latest in a series of seemingly successful …

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by Martin Larsen, on 5/30/19 Customer ExperienceLoad testingPerformance testingintelligent automationecommerceRetail

A surge in traffic is in many ways a dream for any website. After all, more traffic means more customers and more sales. However, you can sometimes do your job …

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by Candice Arnold, on 5/28/19 Customer Experiencedigital automation intelligenceintelligent automationdigital transformationecommerceRetail

In a recent Forbes interview on the retail customer experience, Harley Manning, VP and research director of Forrester’s customer experience team, said; “Customer expectations are rising slowly—but faster than brands …

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