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by Eggplant, on 1/14/20 Customer ExperienceFinancial Services

According to a research report by CB Insights, The Challenger Bank Playbook, “Challenger banks first made in-roads with consumers who lost faith in institutional firms following the global financial crisis” …

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by Eggplant, on 12/31/19 Customer ExperienceDevOpsTest automationdigital transformation

In a recent column in MIT Sloan Management Review, Thomas H. Davenport and Andrew Spanyi wrote, “The evidence is piling up that organization-wide digital transformation is challenging for many organizations” …

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by Eggplant, on 11/28/19 Customer Experiencewebsite performanceecommerceRetail

Deloitte’s annual Holiday Survey of Consumers found that online is king when it comes to the 2019 holiday shopping season. According to the report, consumers of all ages are more …

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by Eggplant, on 10/31/19 Customer Experiencedigital transformation

“The collapse of Thomas Cook, one of the most high-profile company failures in the history of the travel industry, will be pored over by analysts for years to come.” This …

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by Eggplant, on 10/24/19 Customer ExperienceDevOpsRetail

In a recent Eggplant survey on retail trends it was apparent that companies are facing some common challenges in delivering a high-quality digital experience. Nearly every retailer we surveyed recognizes …

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by Eggplant, on 7/30/19 Customer ExperienceDevOpscontinuous testing

On July 23, 2019, Antony Edwards, COO of Eggplant, and Diego Lo Giudice, VP Principal Analyst at Forrester, conducted a webinar on “Putting Intelligence into your Continuous Testing.” The webinar …

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by Eggplant, on 7/11/19 Customer ExperienceDigital Experiencecontinuous testingdigital transformation

If you ask the average CEO to rate how important digital transformation is to their business, chances are it would crack the top five—if not take the number one spot …

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by Eggplant, on 6/18/19 Customer Experiencecontinuous testingFinancial Servicesintelligent automation

Poor customer experience is costing financial institutions $10 billion in revenue annually, according to an industry report released earlier this year. It’s a staggering figure that underscores how critical it …

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by Eggplant, on 6/10/19 Customer Experiencecontinuous testingintelligent automation

Quality. It’s what everyone involved in designing, building, testing, and maintaining software strives to deliver. And it was very much the common thread running through our inaugural Eggplanet conference in …

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by Eggplant, on 5/28/19 Customer Experiencedigital automation intelligenceintelligent automationdigital transformationecommerceRetail

In a recent Forbes interview on the retail customer experience, Harley Manning, VP and research director of Forrester’s customer experience team, said; “Customer expectations are rising slowly—but faster than brands …

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