<img height="1" width="1" style="display:none" src="https://q.quora.com/_/ad/33f0fcb02bbd41af9d706a2c469929f2/pixel?tag=ViewContent&amp;noscript=1">

Blog

by Candice Arnold, on 12/31/19 Customer ExperienceDevOpsTest automationdigital transformation

In a recent column in MIT Sloan Management Review, Thomas H. Davenport and Andrew Spanyi wrote, “The evidence is piling up that organization-wide digital transformation is challenging for many organizations.” The authors go …

Read Story

by John Bates, on 11/28/19 Customer Experiencewebsite performanceecommerceRetail

Deloitte’s annual Holiday Survey of Consumers found that online is king when it comes to the 2019 holiday shopping season. According to the report, consumers of all ages are more …

Read Story

by John Bates, on 10/31/19 Customer Experiencedigital transformation

“The collapse of Thomas Cook, one of the most high-profile company failures in the history of the travel industry, will be pored over by analysts for years to come.” This …

Read Story

by Candice Arnold, on 10/24/19 Customer ExperienceDevOpsRetail

In a recent Eggplant survey on retail trends it was apparent that companies are facing some common challenges in delivering a high-quality digital experience. Nearly every retailer we surveyed recognizes …

Read Story

by Michael Giacometti, on 7/30/19 Customer ExperienceDevOpscontinuous testing

On July 23, 2019, Antony Edwards, COO of Eggplant, and Diego Lo Giudice, VP Principal Analyst at Forrester, conducted a webinar on “Putting Intelligence into your Continuous Testing.” The webinar …

Read Story

by Eggy, on 7/11/19 Customer ExperienceDigital Experiencecontinuous testingdigital transformation

If you ask the average CEO to rate how important digital transformation is to their business, chances are it would crack the top five—if not take the number one spot …

Read Story

by Candice Arnold, on 6/18/19 Customer Experiencecontinuous testingFinancial Servicesintelligent automation

Poor customer experience is costing financial institutions $10 billion in revenue annually, according to an industry report released earlier this year. It’s a staggering figure that underscores how critical it …

Read Story

by Candice Arnold, on 6/10/19 Customer Experiencecontinuous testingintelligent automation

Quality. It’s what everyone involved in designing, building, testing, and maintaining software strives to deliver. And it was very much the common thread running through our inaugural Eggplanet conference in …

Read Story

by Candice Arnold, on 5/28/19 Customer Experiencedigital automation intelligenceintelligent automationdigital transformationecommerceRetail

In a recent Forbes interview on the retail customer experience, Harley Manning, VP and research director of Forrester’s customer experience team, said; “Customer expectations are rising slowly—but faster than brands …

Read Story

by Candice Arnold, on 5/7/19 Customer Experiencedigital automation intelligenceintelligent automationrobotic process automationdigital transformation

Today’s complex, digital world relies on computer systems and software and downtime is more than an inconvenience—in many industries, it’s a critical failure that can have a lasting, negative impact …

Read Story

Subscribe To Updates