Industry Applications
Industry Applications
by Eggplant, on 1/14/20
According to a research report by CB Insights, The Challenger Bank Playbook, “Challenger banks first made in-roads with consumers who lost faith in institutional firms following the global financial crisis.” These …
Read Storyby Eggplant, on 12/31/19
In a recent column in MIT Sloan Management Review, Thomas H. Davenport and Andrew Spanyi wrote, “The evidence is piling up that organization-wide digital transformation is challenging for many organizations.” The authors go …
Read Storyby Eggplant, on 11/28/19
Deloitte’s annual Holiday Survey of Consumers found that online is king when it comes to the 2019 holiday shopping season. According to the report, consumers of all ages are more …
Read Storyby Eggplant, on 10/31/19
“The collapse of Thomas Cook, one of the most high-profile company failures in the history of the travel industry, will be pored over by analysts for years to come.” This …
Read Storyby Eggplant, on 10/24/19
In a recent Eggplant survey on retail trends it was apparent that companies are facing some common challenges in delivering a high-quality digital experience. Nearly every retailer we surveyed recognizes …
Read Storyby Eggplant, on 7/30/19
On July 23, 2019, Antony Edwards, COO of Eggplant, and Diego Lo Giudice, VP Principal Analyst at Forrester, conducted a webinar on “Putting Intelligence into your Continuous Testing.” The webinar …
Read Storyby Eggplant, on 7/11/19
If you ask the average CEO to rate how important digital transformation is to their business, chances are it would crack the top five—if not take the number one spot …
Read Storyby Eggplant, on 6/18/19
Poor customer experience is costing financial institutions $10 billion in revenue annually, according to an industry report released earlier this year. It’s a staggering figure that underscores how critical it …
Read Storyby Eggplant, on 6/10/19
Quality. It’s what everyone involved in designing, building, testing, and maintaining software strives to deliver. And it was very much the common thread running through our inaugural Eggplanet conference in …
Read Storyby Eggplant, on 5/28/19
In a recent Forbes interview on the retail customer experience, Harley Manning, VP and research director of Forrester’s customer experience team, said; “Customer expectations are rising slowly—but faster than brands …
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