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Blog

by Michael Giacometti, on 10/11/19 shift up

Eggplant held its inaugural Eggplanet Conference this week in Philadelphia at the Philadelphia Academy of Fine Arts (PAFA). We had hundreds of attendees from around the world, from all sorts …

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by Michael Giacometti, on 4/3/19 DevOpsUser TestingUser experience testingartificial intelligencedigital automation intelligenceshift upusability testing

"The quality of your company’s software has a direct impact on the quality of your company’s financial results. You know it. Management knows it. And the importance of quality will …

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by Michael Giacometti, on 2/13/19 DevOpsUser TestingPerformance testingUser experience testingartificial intelligencedigital automation intelligenceshift upusability testing

With the Shift-Up series thus far, we have explored the importance of testing and thinking as a customer. The basic premise is that we need to add another dimension to …

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by Michael Giacometti, on 8/14/18 User TestingPerformance testingUser experience testingartificial intelligenceSeleniumshift upcustomer experience optimization

Customer experience transformation is a key initiative for any business that wants to position itself for the 21st century. Two important concepts involve updating and digitizing technology, and creating persistent …

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by Michael Giacometti, on 5/31/18 DevOpsUser TestingUser experience testingartificial intelligenceshift up

This is Michael's third blog in his Shift Up series. You can read the first blog here and second blog here. On May 21, 2018, Bank of America announced that it …

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by Michael Giacometti, on 4/25/18 User Testingshift up

It’s no secret that the digital revolution is quickly changing the way businesses and customers interact with each other. Like Blockbuster, companies that don’t understand the evolving needs and tastes …

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by Michael Giacometti, on 4/11/18 Digital ExperienceQuality assuranceUser Testingartificial intelligencedigital automation intelligenceshift up

Sometimes I feel as if I’m the Forrest Gump of quality assurance (QA). Since 1998, I’ve been through the beginning of automated integration testing and service virtualization through being a …

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