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Eggplant Blog

Eggplant Collaborates On SafePaths Initiative to Fight COVID-19

6/9/20 / by Gareth Smith posted in Digital Experience, Healthcare, AI, artificial intelligence, digital automation intelligence, COVID-19

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Technology has an important role to play in helping stop the spread of the Coronavirus. Here at Eggplant, we are contributing our Digital Automation Intelligence (DAI) platform to help test contact tracing applications across the globe.

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Could a DevSecOps state of mind help us emerge stronger?

6/2/20 / by Zach Young posted in DevOps, AI, artificial intelligence, Aerospace & Defense, COVID-19, devsecops

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According to Gartner there is set to be a massive uptick in the adoption of a DevSecOps state of mind. From an estimated 15% of development teams using this approach in 2017 to 80% by 2021. But why now?

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How Law Firms Can Bolster Productivity Through Intelligent Automation

3/9/20 / by Michael Eckhoff posted in Test automation, artificial intelligence, intelligent automation, machine learning

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Finding new ways to drive productivity and profitability are common goals shared by all professional services organizations, but identifying and actioning growth strategies is often easier said than done. The challenges can be particularly difficult for law firms. These companies operate in an extremely competitive environment and are tasked with managing risk, mining for operational efficiencies and winning new business, all while exploring new avenues for strengthening and leveraging existing client relationships.

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3 Reasons You Can’t Ignore AI-Driven Testing

2/4/20 / by Antony Edwards posted in AI, artificial intelligence, AI in testing

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In a recent Forbes article, contributor Tom Groenfeldt says “We need to find a way to combine the strength of exploratory testing with automation—a way to combine manual testing, which is smart but slow and expensive, and automated which is fast but stupid.”

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The Business Tester: An Answer to Today’s Digital Demands

7/4/19 / by Antony Edwards posted in Test automation, artificial intelligence, intelligent automation, machine learning

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In the Internet age, making the best use of technology investments, rapidly spotting and addressing any performance issues or other roadblocks and ensuring customers have a high-quality experience that delights are perennial goals. Yet, until very recently, companies have been going about it all wrong.  

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Shift-Up to the Edge

4/3/19 / by Michael Giacometti posted in DevOps, User Testing, User experience testing, artificial intelligence, digital automation intelligence, shift up, usability testing

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"The quality of your company’s software has a direct impact on the quality of your company’s financial results. You know it. Management knows it. And the importance of quality will only continue to grow with the need for 24x7 operations, high availability requirements, aggressive service-level agreements, and the need to roll out innovative new web-based services."

This was the first paragraph of a paper I wrote in 2005 about how to build your organization around a Testing Center of Excellence.

15 years on, we are still struggling with these concepts. The focus has turned towards project outcomes rather than business outcomes. Reasons include faster release cycles, more complex technology, and more technically astute end-users, with the result that QA lost sight of who was really using their applications.

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Testing for Emotional Outcomes: another Shift-Up Blog

2/13/19 / by Michael Giacometti posted in DevOps, User Testing, Performance testing, User experience testing, artificial intelligence, digital automation intelligence, shift up, usability testing

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With the Shift-Up series thus far, we have explored the importance of testing and thinking as a customer. The basic premise is that we need to add another dimension to Quality Assurance other than Shift-Left and Shift-Right. This new dimension focuses on how your customer is actually using your application and if the intersection of your application, customer behavior, and your company’s business objectives all align. 

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Effortless Performance Testing with Eggplant Performance 9.0

12/18/18 / by Gareth Smith posted in Load testing, Performance testing, artificial intelligence

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Performance testing just got a lot easier.

While delivering quality at scale is essential, simply setting up a performance test can be a challenging and time-consuming exercise, and then you need to analyze it. So, despite its importance, performance testing is not commonly used during development cycles.

“Effortless Performance Testing” in Eggplant Performance 9.0 changes all that, with a simple-to-use load testing capability that re-uses your existing Eggplant AI assets. So you can now run performance load tests on your system with no technical knowledge and no coding.

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How Smart Testing Can Ensure a Smooth Shopping Experience

9/24/18 / by Nick Casalbore posted in test automation tools, Digital Experience, artificial intelligence, intelligent automation, machine learning, POS testing, omnichannel testing

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Click. That’s the sound of a customer seeking out your competitor because your point-of-sale (POS) system didn’t deliver the experience they wanted or expected. You know that your QA teams tested the code and it worked. So, what happened? 

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Delivering a Five-Star Digital Experience in Financial Services

9/6/18 / by Antony Edwards posted in UI testing, User Testing, Performance testing, artificial intelligence, business outcomes, end-to-end testing, Financial Services, intelligent automation

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No matter what industry you’re in, providing an exceptional digital experience to your customers is paramount. It’s particularly tricky in financial services, as more and more users ditch physical branch locations for online banking. By 2019 in the UK, mobile banking is expected to overtake desktop as the preferred channel. And for two-thirds of Americans, a recent survey found that online and mobile banking represent their primary banking channels. 

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