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by Nico Carnaval, on 11/21/22 Mobile testingFinancial ServicesDAI

Mobile applications are a critical part of the user journey and often the first touch for customers when interacting with financial institutions. Traditional banks are adapting to user demands that …

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by Jaspar Casey, on 3/30/21 Customer Experiencecustomer experience optimizationend-to-end testingFinancial Servicesrobotic process automation

Providing a good customer experience is something all companies should aspire to do. However, when there are many moving parts, doing this can be a massive challenge. Financial institutions have …

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by John Bates, on 1/14/20 Customer ExperienceFinancial Services

According to a research report by CB Insights, The Challenger Bank Playbook, “Challenger banks first made in-roads with consumers who lost faith in institutional firms following the global financial crisis.” These …

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by John Bates, on 11/21/19 Test automationcontinuous testingFinancial Servicesintelligent automation

In the highly competitive trading environment, instant access to market information is the ultimate end game. Proof of this can be seen in the industry backlash the New York Stock …

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by Candice Arnold, on 6/18/19 Customer Experiencecontinuous testingFinancial Servicesintelligent automation

Poor customer experience is costing financial institutions $10 billion in revenue annually, according to an industry report released earlier this year. It’s a staggering figure that underscores how critical it …

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by Antony Edwards, on 9/6/18 UI testingUser TestingPerformance testingartificial intelligenceend-to-end testingFinancial Servicesintelligent automation

No matter what industry you’re in, providing an exceptional digital experience to your customers is paramount. It’s particularly tricky in financial services, as more and more users ditch physical branch …

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