Eggplant Blog

Will Challenger Banks Win Market Share?

1/14/20 / by John Bates posted in Customer Experience, Financial Services

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According to a research report by CB Insights, The Challenger Bank Playbook, “Challenger banks first made in-roads with consumers who lost faith in institutional firms following the global financial crisis.”  

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Tech Performance: The Ultimate Financial Currency

11/21/19 / by John Bates posted in Test automation, continuous testing, Financial Services, intelligent automation

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In the highly competitive trading environment, instant access to market information is the ultimate end game.  

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Intelligent Testing: Why It’s a Must-Have for Financial Institutions

6/18/19 / by Candice Arnold posted in Customer Experience, continuous testing, Financial Services, intelligent automation

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Poor customer experience is costing financial institutions $10 billion in revenue annually, according to an industry report released earlier this year. It’s a staggering figure that underscores how critical it is for financial services firms to delight their customers at every interaction. But, when you consider the industry’s complex, highly regulated environment and the customer expectation for a seamless experience across devices and operating systems, it’s clear that this is anything but a simple task.

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Delivering a Five-Star Digital Experience in Financial Services

9/6/18 / by Antony Edwards posted in UI testing, User Testing, Performance testing, artificial intelligence, business outcomes, end-to-end testing, Financial Services, intelligent automation

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No matter what industry you’re in, providing an exceptional digital experience to your customers is paramount. It’s particularly tricky in financial services, as more and more users ditch physical branch locations for online banking. By 2019 in the UK, mobile banking is expected to overtake desktop as the preferred channel. And for two-thirds of Americans, a recent survey found that online and mobile banking represent their primary banking channels. 

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