Industry Applications
Industry Applications
by Mike Wager, on 1/12/21
When customer relationship management (CRM) systems first appeared, they were little more than databases used to store customer contact details, track sales pipelines, and send the occasional marketing email. Fast …
Read Storyby Cheyenne Davis, on 9/22/20
As interest in eCommerce has increased during the COVID-19 pandemic, retailers across the globe are doing their best to capitalize on the increase in consumer activity. Since more members of …
Read Storyby Caitlin Stanford, on 6/30/20
Uptime is the performance measure customers and service users judge you on. But in today’s interconnected world, a good score is getting harder to achieve. We’ve moved on from systems …
Read Storyby Antony Edwards, on 4/9/20
The coronavirus pandemic has changed all facets of our lives, ranging from how we work to how we relax to how our children learn. There are countless implications of this, …
Read Storyby Antony Edwards, on 11/12/19
In a recent joint announcement from Amazon, Google, IBM, Microsoft, Oracle and Salesforce, the companies stated, “The healthcare industry is at a turning point. Patients and providers are eager for advances in …
Read Storyby Antony Edwards, on 8/27/19
On June 18, many Google Calendar users worldwide got an unexpected surprise when logging into the app—an error message. The issue was resolved approximately three hours later but, as anyone …
Read Storyby Martin Larsen, on 5/30/19
A surge in traffic is in many ways a dream for any website. After all, more traffic means more customers and more sales. However, you can sometimes do your job …
Read Storyby Alex Painter, on 3/22/19
When people are angry, they have always taken to the streets to protest. They still do. But the internet offers an alternative forum in which to voice strong opinions. So …
Read Storyby Michael Giacometti, on 2/13/19
With the Shift-Up series thus far, we have explored the importance of testing and thinking as a customer. The basic premise is that we need to add another dimension to …
Read Storyby Alex Painter, on 1/22/19
The purpose of software testing has been steadily shifting from ‘does it work?’ to ‘does it deliver the required business outcomes?’, with an increasing focus on end-user requirements. It’s no …
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