Eggplant Blog

Don’t Wait For an Outage: How to Know When Your App is Signaling SOS

8/27/19 / by Antony Edwards posted in App testing, Application testing, Performance testing, Retail

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On June 18, many Google Calendar users worldwide got an unexpected surprise when logging into the app—an error message. The issue was resolved approximately three hours later but, as anyone who lives and dies by their calendar knows, three hours is plenty of time to wreak scheduling havoc. The same day, restaurant chain Taco Bell also made headlines for tech issues, when heavy traffic in response to its free Taco giveaway caused the app to crash.

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High Traffic Surges Got Your Website Down? Here’s Why

5/30/19 / by Martin Larsen posted in Customer Experience, Load testing, load testing tools, Black Friday, Performance Test Tool, Performance testing, intelligent automation, ecommerce, Retail

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A surge in traffic is in many ways a dream for any website. After all, more traffic means more customers and more sales.

However, you can sometimes do your job too well when your successful marketing campaign brings surges of traffic, causing your website or app to slow down and even crash. There’s nothing more heartbreaking than seeing your website or app fail just when you have the most to gain.

Most blogs and articles just state traffic-induced crashes as something that can happen. But if you don’t understand how high traffic crashes a website or app, how can you expect to avoid the problem?

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What Happens When Performance Testing Meets Politics?

3/22/19 / by Alex Painter posted in Customer Experience, Performance Test Tool, Performance testing, digital transformation

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When people are angry, they have always taken to the streets to protest.

They still do.

But the internet offers an alternative forum in which to voice strong opinions. So what happens when that forum is cut off?

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Testing for Emotional Outcomes: another Shift-Up Blog

2/13/19 / by Michael Giacometti posted in DevOps, QA testing, User Experience, Performance testing, User experience testing, testing best practices, artificial intelligence, digital automation intelligence, QA, shift up, AI-assisted testing, user acceptance testing, usability testing

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With the Shift-Up series thus far, we have explored the importance of testing and thinking as a customer. The basic premise is that we need to add another dimension to Quality Assurance other than Shift-Left and Shift-Right. This new dimension focuses on how your customer is actually using your application and if the intersection of your application, customer behavior, and your company’s business objectives all align. 

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Better User Experience Testing

1/22/19 / by Alex Painter posted in Performance testing, digital automation intelligence, Eggplant Digital Automation Intelligence Suite, intelligent testing, Eggplant Release Insights

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The purpose of software testing has been steadily shifting from ‘does it work?’ to ‘does it deliver the required business outcomes?’, with an increasing focus on end-user requirements. It’s no longer enough to rely on metrics such as x% of tests passed. Now we have to understand the impact on the people using the product and the wider implications for the organization. There is a need to bridge that gap between meeting testing objectives and actually meeting customer expectations.

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Effortless Performance Testing with Eggplant Performance 9.0

12/18/18 / by Gareth Smith posted in eggPlant Performance, Load testing, Performance testing, artificial intelligence, intelligent testing, Eggplant AI, model-based testing

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Performance testing just got a lot easier.

While delivering quality at scale is essential, simply setting up a performance test can be a challenging and time-consuming exercise, and then you need to analyze it. So, despite its importance, performance testing is not commonly used during development cycles.

“Effortless Performance Testing” in Eggplant Performance 9.0 changes all that, with a simple-to-use load testing capability that re-uses your existing Eggplant AI assets. So you can now run performance load tests on your system with no technical knowledge and no coding.

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Three Essentials for Your Website's Peak Trading Period

11/6/18 / by Alex Painter posted in Load testing, Performance testing, Downtime, Outage, website performance, KPIs, Real Customer Insights

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Many website owners are gearing up for their busiest time of year, with preparations well under way for the pre-Christmas rush.

Part of this means making sure the website is up and running throughout the peak period.

But it’s not just about availability.

Here are some essential steps to help you make sure your website delivers the best possible experience when it matters most.

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Enhanced Reporting, Bug Hunting and Scalability: Enter Eggplant AI 2.2

11/2/18 / by Peter Cherns posted in Performance testing, analytics, release quality, Eggplant Release Insights, test coverage, bug hunting

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We’ve recently made some huge enhancements to Eggplant AI, our intelligent test automation solution. The release of version 2.2 not only includes a number of new reporting features – it also transforms its capabilities.

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How Ticket Sales Broke Barriers for Glastonbury 2019

10/11/18 / by Alex Painter posted in Load testing, User Experience, Performance testing, synthetic monitoring, website performance, Monitoring Insights, Glastonbury

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Glastonbury remains the most in-demand UK festival so it’s no longer a surprise to see the website crash on mainstream ticket-release day. The 2019 event sold out in 30 minutes, with a record number of people trying to buy tickets.

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Delivering a Five-Star Digital Experience in Financial Services

9/6/18 / by Antony Edwards posted in UI testing, User Experience, Performance testing, UX testing, APIs, artificial intelligence, QA, fusion engine, Customer Experience Insights, predictive analytics, business outcomes, Eggplant Release Insights, end-to-end testing, user journeys, Financial Services, intelligent automation, UX monitoring

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No matter what industry you’re in, providing an exceptional digital experience to your customers is paramount. It’s particularly tricky in financial services, as more and more users ditch physical branch locations for online banking. By 2019 in the UK, mobile banking is expected to overtake desktop as the preferred channel. And for two-thirds of Americans, a recent survey found that online and mobile banking represent their primary banking channels. 

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