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by Jaspar Casey, on 4/7/21 DevOpscustomer experience optimizationend-to-end testingdigital transformationCRM Testing

Over the last year, 69% of boards have reported accelerated digital transformation due to COVID-19. The responsibility for handling these initiatives often ultimately falls at the feet of the Chief …

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by Jaspar Casey, on 3/30/21 Customer Experiencecustomer experience optimizationend-to-end testingFinancial Servicesrobotic process automation

Providing a good customer experience is something all companies should aspire to do. However, when there are many moving parts, doing this can be a massive challenge. Financial institutions have …

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by Charlene Makai, on 4/4/19 Healthcareend-to-end testingdigital transformation

What happens when a good idea is poorly implemented? A recent article reported on a catastrophic catalog of errors in Electronic Health Records (EHRs) in the US. Tests were missed …

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by Antony Edwards, on 9/6/18 UI testingUser TestingPerformance testingartificial intelligenceend-to-end testingFinancial Servicesintelligent automation

No matter what industry you’re in, providing an exceptional digital experience to your customers is paramount. It’s particularly tricky in financial services, as more and more users ditch physical branch …

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by Charlene Makai, on 8/23/18 HealthcareMobile testingPerformance testingend-to-end testingEMR testing

To provide the best possible patient care, hospitals need to ensure that the EMR is working properly after every change. While the EMR itself is a critical link in overall …

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