What happens when a good idea is poorly implemented? A recent article reported on a catastrophic catalog of errors in Electronic Health Records (EHRs) in the US. Tests were missed. Notes for one patient would appear on another’s profile. Alerts for dangerous drug interactions failed. Data was lost when text was entered with a certain combination of punctuation.
The list goes on. And the consequences were, in some cases, tragic. Lives were lost or irreparably damaged.
And while there were no doubt multiple factors at play, it’s hard to avoid the conclusion that one of them was a failure to test software adequately.