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by Mike Wager, on 4/27/21 Customer ExperienceDigital Experiencereal user monitoringcustomer experience optimizationomnichannel testingusability testing

The customer experience has continually become more digital over the years. No industry or person has been left untouched by this technological shift, none more so than during recent world events. But even when our …

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by Tara McLaughlin, on 12/1/20 Customer ExperienceDigital ExperienceTest automationdigital transformation5G

The Time for Digital Transformation is Now As we enter into the area of widespread 5G adoption, the network’s dramatically faster speeds and lower latency will fundamentally change how people …

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by Cheyenne Davis, on 11/24/20 Digital ExperienceTest automationMultiexperience

It’s only been a few decades since the first consumer computers were introduced, yet our world has been fundamentally changed by digital technology since the early 1980s. Today, the average …

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by Natalia Francois, on 6/16/20 DevOpsDigital Experiencemachine learning

Software delivers so much of our day to day experience, whether we are asking for a weather update from Alexa or ordering connoisseur coffee for your home office. Making sure these exchanges …

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by Gareth Smith, on 6/9/20 Digital ExperienceHealthcareartificial intelligencedigital automation intelligence

Technology has an important role to play in helping stop the spread of the Coronavirus. Here at Eggplant, we are contributing our Digital Automation Intelligence (DAI) platform to help test …

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by Adam Creamer, on 5/12/20 Digital ExperienceHealthcareUser experience testingdigital transformation

The COVID-19 outbreak has had major impacts on the way business is done, and how patients are cared for. The virus has forced organizations across the globe to re-evaluate their …

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by Gareth Smith, on 1/29/20 Digital Experiencemachine learning

Today we announced new enhancements to Digital Automation Intelligence (DAI) designed to simplify AI-driven automation while simultaneously enabling companies to improve the quality of their digital experiences. Organizations today face …

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by Michael Giacometti, on 10/22/19 DevOpsDigital Experience

Say the words “User Interface,” and what comes to mind immediately to most people is a graphical interface accessed by Tablet, Laptop, or Mobile. People generally do not think about …

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by Eggy, on 7/11/19 Customer ExperienceDigital Experiencecontinuous testingdigital transformation

If you ask the average CEO to rate how important digital transformation is to their business, chances are it would crack the top five—if not take the number one spot …

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by Nick Casalbore, on 9/24/18 Digital Experienceartificial intelligenceintelligent automationmachine learningPOS testingomnichannel testing

Click. That’s the sound of a customer seeking out your competitor because your point-of-sale (POS) system didn’t deliver the experience they wanted or expected. You know that your QA teams tested the …

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