Industry Applications
Industry Applications
by Mike Wager, on 10/6/22
It's not a big claim to say that retail is one industry that is most affected by digital revolutions. People's expectations and the many ways they shop increase as the …
Read Storyby Mike Wager, on 6/8/21
There’s no getting away from it – retail is one industry that feels the impact of digital transformation more than most. As technology’s influence expands, so do consumers’ expectations. And …
Read Storyby Mike Wager, on 4/27/21
The customer experience has continually become more digital over the years. No industry or person has been left untouched by this technological shift, none more so than during recent world events. But even when our …
Read Storyby Tara McLaughlin, on 2/23/21
Close your eyes and imagine the year is 2019. You’re in immediate need of a new pair of running shoes. Your trusted favorite pair has finally given up the ghost, and you’re supposed …
Read Storyby Caitlin Stanford, on 8/18/20
Providing a seamless customer experience across desktop, mobile, tablet and voice is a critical requirement of a customer-focused strategy. In fact according to Aberdeen Investment, “companies with well-defined omnichannel customer …
Read Storyby Cheyenne Davis, on 5/19/20
Though we may have grown accustomed to transitioning over to a more digitized way of living over the last couple of weeks, it’s safe to say that our new normal will …
Read Storyby Gareth Smith, on 3/17/20
If you harbor any doubts that we live in an omnichannel age, take a look at the following statistics. According to Google, 98% of Americans switch between devices in the …
Read Storyby Candice Arnold, on 10/15/19
Forever 21 recently made headlines after filing for bankruptcy and announcing plans to close as many as 350 stores. The move is the latest in a series of seemingly successful …
Read Storyby Nick Casalbore, on 9/24/18
Click. That’s the sound of a customer seeking out your competitor because your point-of-sale (POS) system didn’t deliver the experience they wanted or expected. You know that your QA teams tested the …
Read Story