by Mike Wager, on 2/9/23 Customer ExperienceUser experience testingPOS testingomnichannel testingecommerceRetail
It's time to say goodbye to outdated, time-consuming, and unreliable manual software testing. Forget all those sleepless nights and headaches, and welcome automated software testing into your lives with Keysight …
Read Storyby Mike Wager, on 10/6/22 omnichannel testingRetail
It's not a big claim to say that retail is one industry that is most affected by digital revolutions. People's expectations and the many ways they shop increase as the …
Read Storyby Mike Wager, on 6/8/21 Test automationPOS testingomnichannel testingRetail
There’s no getting away from it – retail is one industry that feels the impact of digital transformation more than most. As technology’s influence expands, so do consumers’ expectations. And …
Read Storyby Mike Wager, on 4/27/21 Customer ExperienceDigital Experiencereal user monitoringcustomer experience optimizationomnichannel testingusability testing
The customer experience has continually become more digital over the years. No industry or person has been left untouched by this technological shift, none more so than during recent world …
Read Storyby Tara McLaughlin, on 2/23/21 omnichannel testingecommerceRetail
Close your eyes and imagine the year is 2019. You’re in immediate need of a new pair of running shoes. Your trusted favorite pair has finally given up the ghost, …
Read Storyby Eggplant, on 8/18/20 omnichannel testing
Providing a seamless customer experience across desktop, mobile, tablet and voice is a critical requirement of a customer-focused strategy. In fact according to Aberdeen Investment, “companies with well-defined omnichannel customer …
Read Storyby Eggplant, on 5/19/20 Mobile testingomnichannel testingecommerceRetail
Though we may have grown accustomed to transitioning over to a more digitized way of living over the last couple of weeks, it’s safe to say that our new normal …
Read Storyby Gareth Smith, on 3/17/20 Customer ExperienceTest automationcustomer experience optimizationomnichannel testing
If you harbor any doubts that we live in an omnichannel age, take a look at the following statistics. According to Google, 98% of Americans switch between devices in the …
Read Storyby Eggplant, on 10/15/19 omnichannel testingecommerceRetail
Forever 21 recently made headlines after filing for bankruptcy and announcing plans to close as many as 350 stores. The move is the latest in a series of seemingly successful …
Read Storyby Eggplant, on 9/24/18 Digital Experienceartificial intelligenceintelligent automationmachine learningPOS testingomnichannel testing
Click. That’s the sound of a customer seeking out your competitor because your point-of-sale (POS) system didn’t deliver the experience they wanted or expected. You know that your QA teams …
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