Eggplant Blog

Brick and Mortar Woes Underscore that Retail’s Future Lies in Harnessing Digital - supporting new retail research

10/15/19 / by Candice Arnold posted in omnichannel testing, ecommerce, Retail


Forever 21 recently made headlines after filing for bankruptcy and announcing plans to close as many as 350 stores. The move is the latest in a series of seemingly successful brick and mortar retailers admitting defeat in the face of omnichannel trends—JCPenney, Abercrombie & Fitch, Kmart and Sears are just a few of the big-name brands to announce significant store closings in 2019.

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How Smart Testing Can Ensure a Smooth Shopping Experience

9/24/18 / by Nick Casalbore posted in automated testing, Digital Experience, UX testing, artificial intelligence, intelligent automation, machine learning, POS testing, point of sale, omnichannel testing


Click. That’s the sound of a customer seeking out your competitor because your point-of-sale (POS) system didn’t deliver the experience they wanted or expected. You know that your QA teams tested the code and it worked. So, what happened? 

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