Eggplant Blog

Brick and Mortar Woes Underscore that Retail’s Future Lies in Harnessing Digital - supporting new retail research

10/15/19 / by Candice Arnold posted in AI-assisted testing, omnichannel testing, ecommerce, Retail

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Forever 21 recently made headlines after filing for bankruptcy and announcing plans to close as many as 350 stores. The move is the latest in a series of seemingly successful brick and mortar retailers admitting defeat in the face of omnichannel trends—JCPenney, Abercrombie & Fitch, Kmart and Sears are just a few of the big-name brands to announce significant store closings in 2019.

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How Smart Testing Can Ensure a Smooth Shopping Experience

9/24/18 / by Nick Casalbore posted in automated testing, Digital Experience, UX testing, artificial intelligence, intelligent automation, machine learning, POS testing, point of sale, omnichannel testing

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Click. That’s the sound of a customer seeking out your competitor because your point-of-sale (POS) system didn’t deliver the experience they wanted or expected. You know that your QA teams tested the code and it worked. So, what happened? 

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