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by Mike Wager, on 4/27/21 Customer ExperienceDigital Experiencereal user monitoringcustomer experience optimizationomnichannel testingusability testing

The customer experience has continually become more digital over the years. No industry or person has been left untouched by this technological shift, none more so than during recent world events. But even when our …

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by Adam Creamer, on 7/21/20 HealthcareTest automationusability testing

The events of 2020 have led to a digital revolution in the healthcare industry. Many of the adaptations and improvements were born out of necessity, but they will only lead …

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by Gareth Smith, on 5/28/20 Test automationdigital automation intelligenceusability testingEggplant cloud

According to a recent InformationWeek article by John Edwards, “Good times or bad, digital transformation is a firmly established reality. Yet many business leaders are still struggling with how to approach, deploy, …

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by Antony Edwards, on 4/21/20 Test automationdigital automation intelligenceintelligent automationusability testingdigital transformation

In a recent piece on how organizations are grappling with the pandemic, CIO’s Clint Boulton wrote, “As the COVID-19 coronavirus rattles industries, it’s more important than ever for IT leaders …

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by John Bates, on 12/23/19 software testingUser experience testingusability testingdigital transformationdigital twin

2019 was a banner period for technology innovations, with the rise of 5G networks, increased adoption of biometrics, advances in robotics, and new regulations paving the way for more widespread …

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by Michael Giacometti, on 4/3/19 DevOpsUser TestingUser experience testingartificial intelligencedigital automation intelligenceshift upusability testing

"The quality of your company’s software has a direct impact on the quality of your company’s financial results. You know it. Management knows it. And the importance of quality will …

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by Pamela Gillaspie, on 2/28/19 software testingdigital automation intelligenceusability testing

You’ve tested the latest release of your application, and it works just fine. From a functional perspective, it does everything it’s supposed to. But what if the user experience has …

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by Michael Giacometti, on 2/13/19 DevOpsUser TestingPerformance testingUser experience testingartificial intelligencedigital automation intelligenceshift upusability testing

With the Shift-Up series thus far, we have explored the importance of testing and thinking as a customer. The basic premise is that we need to add another dimension to …

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by Pamela Gillaspie, on 12/11/18 software testingusability testing

We recently released the much-anticipated Eggplant Functional 18.2, which includes some truly exciting innovations. Usability Testing. We’ve added a Usability Mode that tests for common problems that, while they may pass functional …

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