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Digital bedside manner in the age of Telemedicine

by Adam Creamer, on 5/12/20

The COVID-19 outbreak has had major impacts on the way business is done, and how patients are cared for. The virus has forced organizations across the globe to re-evaluate their digital transformation plans and adjust what it means for projects to be considered “critical.”

Even as some regions begin the long journey back to normalcy, there are certain habits and practices that likely won’t go away anytime soon. One practice in particular that will forever change is how patients are cared for through Telehealth.

Now, telehealth is nothing new. Healthcare providers and EMR producers have had telehealth capabilities for years now, but it has all too often been a back-burner feature with other projects taking precedence. In today’s world, though, that’s no longer the case.

Developers, IT departments, and testers are rushing to ensure that their telehealth capabilities can not only handle the new loads seen over the last two months, but that the overall experience is simple and welcoming, much like an in-office visit. This is because for many, a virtual visit will be the way they interact with their primary care physician, urgent care doctors, therapists, and everything in-between for the foreseeable future.

The experience patients have virtually can make or break how they feel about your practice and is sure to put new pressures on technical teams. This reshuffling of priorities makes sense in today’s environment, but it can seem overwhelming when there are also requirements coming down from Federal, State, Local, and Regional governments in an effort to combat the virus.

That is where intelligent test automation comes in. Platforms like Eggplant’s Digital Automation Intelligence (DAI) solution can help ensure that your telehealth systems remain functional and delights patients, all while protecting their information.

Thanks to Eggplant’s non-invasive, solution agnostic architecture, DAI can be deployed quickly to help your teams perform at their peak without wasting efforts on tasks that don’t fall into the life saving category. With Eggplant on your side you can:

  • Ensure your telehealth systems delight customers
  • Hospital systems are running properly for improved patient outcomes
  • Perform end-to-end testing on medical devices

Eggplant is designed to help healthcare providers improve patient outcomes and ensure you provide the best care possible. As a healthcare provider you have enough on your hands, let us help you make sure your systems work so that you can focus on what matters most, your patients.

Topics:Digital ExperienceHealthcareUser experience testingdigital transformation

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