Eggplant Blog

Michael Giacometti

Michael Giacometti is the Director of Product Marketing at Eggplant. With more than 20 years of experience, he is an internationally recognized leader in QA. Michael was a co-founder of Class I.Q. (now part of IBM Greenhat), has designed features for HP ALM, and developed licensed QA products for Cognizant. In addition to speaking at several conferences, Michael has published white papers on the future of QA, and has led several, large-scale QA and digital assurance transformations within the Fortune 100.
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Recent Posts

Eggplanet wrap-up: The Future is Now

10/11/19 / by Michael Giacometti posted in shift up, Eggplanet, Future of Work

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Eggplant held its inaugural Eggplanet Conference this week in Philadelphia at the Philadelphia Academy of Fine Arts (PAFA). We had hundreds of attendees from around the world, from all sorts of different companies.  Attendees were encouraged that QA Testers were needed more than ever in the age of AI.  They were empowered to be the change in their organizations and put their Customers at the center of their universe.  They felt energized that they were a key part of the future of QA!

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Uniting to Rid the World of Bad Software

10/8/19 / by Michael Giacometti

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Today is an exciting day for the Eggplant Family. Professionals, Teachers, and  Students, all of us Software Users, gather together in Philadelphia at the inaugural Eggplanet US conference. People working in Government, Banking, Healthcare, Retail, and Higher Education will share stories, best practices, and experiences. Everyone teaching, listening, and learning in pursuit of a central goal: to rid the world of bad software.

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The Hidden Cost of Automated Testing

9/24/19 / by Michael Giacometti

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Automated Testing is a requirement if your organization is going to do DevOps at scale. Testing is too vast and complex to be done by humans without support.

There is always a fine line between managing the costs of an Automated Testing Team and ensuring that the organization is seeing a return on its investment. Automated Testing, regardless of if you are using a licensed or open-source testing tool, has hidden costs. The license costs are just the most obvious.

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Three Keys to a better Omni-channel Black Friday and Cyber Monday

8/20/19 / by Michael Giacometti posted in Cyber Monday, DevOps, Black Friday, Retail, Performance Engineering, Businessmetrics, loadtest

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The DevOps Disconnect

8/6/19 / by Michael Giacometti posted in automated testing, DevOps, continuous testing, digital transformation

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Lack of communication is often cited as the biggest problem Business have when implementing DevOps.  This would be communication between co-located teams where the team just doesn’t talk, teams across geographies where time zones come into play, even where the IT and Business just will not discuss things.  Indeed, there are many places where a lack of communication can cause DevOps to fail.

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5 Takeaways from Putting Intelligence into your Continuous Testing

7/30/19 / by Michael Giacometti posted in automated testing, Customer Experience, DevOps, AI, continuous testing, Forrester

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On July 23, 2019, Antony Edwards, COO of Eggplant, and Diego Lo Giudice, VP Principal Analyst at Forrester, conducted a webinar on “Putting Intelligence into your Continuous Testing.” 

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Doing More with Less

7/25/19 / by Michael Giacometti posted in automated testing, DevOps, software testing, AI, digital transformation, Augmented Intelligence

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Daniel Priestly points to “Illusion of Limited Resources” as the number one limiting factor to holding you back from becoming a Key Person of Influence.  It is the same fallacy that holds organizations back from progress. 

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AI and the Rise of the Business Tester

7/22/19 / by Michael Giacometti posted in DevOps, Test automation, digital automation intelligence, continuous testing, quality testing, intelligent automation, digital transformation, Automation Best Practices, business tester

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We are in a Digital Testing Epoch.  Are you ready?

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Shift-Up to the Edge

4/3/19 / by Michael Giacometti posted in DevOps, QA testing, User Experience, User experience testing, testing best practices, artificial intelligence, digital automation intelligence, QA, shift up, AI-assisted testing, user acceptance testing, usability testing

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"The quality of your company’s software has a direct impact on the quality of your company’s financial results. You know it. Management knows it. And the importance of quality will only continue to grow with the need for 24x7 operations, high availability requirements, aggressive service-level agreements, and the need to roll out innovative new web-based services."

This was the first paragraph of a paper I wrote in 2005 about how to build your organization around a Testing Center of Excellence.

15 years on, we are still struggling with these concepts. The focus has turned towards project outcomes rather than business outcomes. Reasons include faster release cycles, more complex technology, and more technically astute end-users, with the result that QA lost sight of who was really using their applications.

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Testing for Emotional Outcomes: another Shift-Up Blog

2/13/19 / by Michael Giacometti posted in DevOps, QA testing, User Experience, Performance testing, User experience testing, testing best practices, artificial intelligence, digital automation intelligence, QA, shift up, AI-assisted testing, user acceptance testing, usability testing

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With the Shift-Up series thus far, we have explored the importance of testing and thinking as a customer. The basic premise is that we need to add another dimension to Quality Assurance other than Shift-Left and Shift-Right. This new dimension focuses on how your customer is actually using your application and if the intersection of your application, customer behavior, and your company’s business objectives all align. 

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