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Eggplant Blog

Charlene Makai

For more than 15 years, Charlene Makai has been working with health systems to improve patient care. She's also a die-hard Wisconsin football fan (go Badgers!), single-handedly grows the wine economy in Napa, California, and lives in Washington D.C. — one of the best cities in the world.

Recent Posts

Our Lives in their Hands – Software Testing for Patient Records

4/4/19 / by Charlene Makai posted in Healthcare, end-to-end testing, digital transformation


What happens when a good idea is poorly implemented? A recent article reported on a catastrophic catalog of errors in Electronic Health Records (EHRs) in the US. Tests were missed. Notes for one patient would appear on another’s profile. Alerts for dangerous drug interactions failed. Data was lost when text was entered with a certain combination of punctuation.

The list goes on. And the consequences were, in some cases, tragic. Lives were lost or irreparably damaged.

And while there were no doubt multiple factors at play, it’s hard to avoid the conclusion that one of them was a failure to test software adequately.

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Improve Patient Care in Hospitals With Intelligent Automation

8/23/18 / by Charlene Makai posted in Healthcare, Mobile testing, Performance testing, end-to-end testing, EMR testing


To provide the best possible patient care, hospitals need to ensure that the EMR is working properly after every change. While the EMR itself is a critical link in overall patient management, ensuring seamless connectivity across numerous other hospital systems (ERP software, PACS technology, blood bank software) is also important. This means end-to-end testing of software releases, updates, functionality, and performance — not just testing that the code works in one system or another.  

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