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Eggplant Blog

Candice Arnold

Named as one of the Top 50 most Influential Women in the UK Channel and shortlisted as CRN's marketeer of year 2018, Candice firmly believes that Marketing breathes life into brands and services, and loves helping clients make their workforce more productive with technology. Candice is a Fellow of the Institute of Sales & Marketing Management (UK).
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Recent Posts

Customers Hold the Key to Digital Transformation Success

12/31/19 / by Candice Arnold posted in Customer Experience, DevOps, Test automation, digital transformation

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In a recent column in MIT Sloan Management Review, Thomas H. Davenport and Andrew Spanyi wrote, “The evidence is piling up that organization-wide digital transformation is challenging for many organizations.” The authors go on to list many of the factors that are causing companies to struggle with digital transformation—among them, numerous legacy systems, too much technical debt and a large number of functional and business unit data silos to overcome.  

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Are Your IT Metrics Driving Business Outcomes?

12/17/19 / by Candice Arnold posted in Test automation, business outcomes, intelligent automation

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In a recent InformationWeek on the evolution of IT success metrics, Lisa Morgan outlines something Eggplant has long espoused: it’s critical that the IT department’s KPIs align with business goals in order to drive optimal outcomes. She writes, “The right thing to report is IT’s impact on the business. For example, instead of reporting system downtime alone, one automotive manufacturer’s IT department now reports system downtime in terms of inventory that wasn’t produced.” 

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Gartner Magic Quadrant 2019

12/3/19 / by Candice Arnold posted in Test automation

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For a second consecutive year, Eggplant has been named a Leader in the Gartner Magic Quadrant for Software Test Automation!  

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Survey Says: Business Leaders Clamoring for Continuous Delivery

11/14/19 / by Candice Arnold posted in continuous delivery, continuous testing, business outcomes, digital transformation, Retail

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A recent ZDNet article by Joe McKendrick states, “Business leaders are losing patience…they are leaning on their IT departments harder and harder, pressing for more and faster delivery of software that will keep their companies in the digital race. They like what IT is delivering, but the challenge for IT managers is to step up the pace of delivery with as few glitches as possible.”  

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Always-On Social Media Users Have no Patience for Platform Outages

11/7/19 / by Candice Arnold posted in continuous delivery, website performance, continuous testing, continuous monitoring

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Earlier in October news broke that Twitter and Tweetdeck—the platform’s widely used dashboard management appwere experiencing a performance issue that made users unable to login or access the platform. At first, this might seem like a mild inconvenience particularly when compared to airline outages or issues with mission-critical systems in industries like defense or healthcare.  

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Why AI Offers Brands a Bridge over the IT Skills Gap

10/24/19 / by Candice Arnold posted in Customer Experience, DevOps, AI, Retail

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In a recent Eggplant survey on retail trends it was apparent that companies are facing some common challenges in delivering a high-quality digital experience. Nearly every retailer we surveyed recognizes the importance of evaluating how the user experience impacts business outcomes, yet 30% have a drop off rate of 50% or more on online properties.

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Brick and Mortar Woes Underscore that Retail’s Future Lies in Harnessing Digital - supporting new retail research

10/15/19 / by Candice Arnold posted in omnichannel testing, ecommerce, Retail

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Forever 21 recently made headlines after filing for bankruptcy and announcing plans to close as many as 350 stores. The move is the latest in a series of seemingly successful brick and mortar retailers admitting defeat in the face of omnichannel trends—JCPenney, Abercrombie & Fitch, Kmart and Sears are just a few of the big-name brands to announce significant store closings in 2019.

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Intelligent Testing: Why It’s a Must-Have for Financial Institutions

6/18/19 / by Candice Arnold posted in Customer Experience, continuous testing, Financial Services, intelligent automation

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Poor customer experience is costing financial institutions $10 billion in revenue annually, according to an industry report released earlier this year. It’s a staggering figure that underscores how critical it is for financial services firms to delight their customers at every interaction. But, when you consider the industry’s complex, highly regulated environment and the customer expectation for a seamless experience across devices and operating systems, it’s clear that this is anything but a simple task.

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MythBusters: Take Testing out of the Back Office and into the Boardroom

6/13/19 / by Candice Arnold posted in digital automation intelligence, intelligent automation, digital transformation

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In previous MythBusters posts, we’ve debunked the notion that testing is solely a compliance function and examined how AI is delivering value in testing today. In this blog, we’ll explore how today’s complex, hyper-connected world has elevated testing to a strategic corporate priority.

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Quality and Better Customer Experiences – Eggplanet London, 2019

6/10/19 / by Candice Arnold posted in Customer Experience, continuous testing, intelligent automation

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Quality. It’s what everyone involved in designing, building, testing, and maintaining software strives to deliver. And it was very much the common thread running through our inaugural Eggplanet conference in London on 6 June.

Billed as the event where continuous quality meets business outcomes and, thanks to an inspiring group of speakers and wonderfully engaged delegates, it didn’t disappoint.

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