Eggplant Blog

Shift Up: Out of One Tool, Many

5/31/18 / by Michael Giacometti posted in DevOps, User Testing, User experience testing, artificial intelligence, shift left, shift right, shift up

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This is Michael's third blog in his Shift Up series. You can read the first blog here and second blog here.

On May 21, 2018, Bank of America announced that it was rolling out its chatbot, Erica, to all its mobile customers. On the surface, the premise makes sense. It’s making the bank more relatable. It’s providing real-time customer support to people where artificial intelligence (AI) assistants like Siri and Alexa are becoming the norm. It doesn’t have the limitations that some phone-based IVRs have, and it aims to provide immediate assistance instead of making us wait for a human (we’ve all shouted “representative” or pressed zero dozens of times to get a real person). Erica is a great way for Bank of America to optimize the customer experience.

But let’s pull back the covers and ask some basic questions. How does Erica know the customer so well?  How does Erica pull from different sources of information? How does Erica know what products and services to offer? What systems, both homegrown and third party, does Erica need to be effective? 

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Don’t Test the Code, Test the Business

5/24/18 / by John Bates posted in Digital Experience, Test automation, User Testing, User experience testing, continuous integration, continuous delivery

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Quality assurance (QA) used to be a compliance activity. You were releasing a product and needed to test it and stamp it “approved.” QA was about testing that the code worked. You might manually test the code. You might have even tried some automation — coding a set of test scripts that would try to capture regressions or errors that you had eradicated in the past, but which somehow crept back in. All in all, you were reasonably satisfied that you achieved a level of test coverage that met your goals. Then, you put your code into production and crossed your fingers that nothing went wrong. And if it did, you tried to fix it as quickly as humanly possible.

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The Early Bird and Second Mouse — a QA Story

4/19/18 / by Russ Lott posted in App testing, User Testing, Performance testing, User experience testing

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This week, I'm making what many consider a life-altering, religious change. I’m switching from Android to an iPhone.

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The Journey to True Test Automation is Shorter Than You Think

3/13/18 / by JB Brockman posted in DevOps, Digital Experience, User experience testing, artificial intelligence, continuous delivery

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Everything about software has changed—how it’s architected, developed and produced, what it does, what users want from it, and how often they expect new features. To keep up, organisations are turning to continuous delivery and DevOps. Yet product teams still do a lot of manual testing, which consumes a lot of time they don’t have, thanks to shrinking test windows. Incorporating automation into your testing approach is a great strategy, but figuring out where and how to start isn’t necessarily quick and easy.

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A Modern Testing Perspective, Plus Cool New Features in iOS Gateway 5.0

2/21/18 / by David Vernon posted in software testing, User experience testing, continuous delivery

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This blog is only partially about our newest iOS Gateway 5.0 release with device and simulator support for Touch ID and Face ID (which is super cool, but more about that later). It’s also a blog about how testing has changed — a lot — in a short amount of time.

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20 Smart Technology Predictions for 2018

1/3/18 / by JB Brockman posted in IoT Testing, User Testing, User experience testing, artificial intelligence

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A new outlook, optimism, and wonder. For me, the start of the new year is always exciting and prompts a lot of questions about how our space and our solutions will evolve over the next 12 months.

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Like Selenium? Now You Can Use It With Eggplant Functional.

1/3/18 / by Pamela Gillaspie posted in User Testing, User experience testing, Selenium

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Selenium is a popular open source test automation tool for lots of reasons. You can get started with it quickly. It’s widely used, so knowing it can be a marketable skill. And, because it’s not that easy to use right out of the box, testers who become well-versed in Selenium can advance into lucrative framework development.

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Can You Handle the Load?

11/22/17 / by Antony Edwards posted in cross-platform, Load testing, User Testing, Performance testing, User experience testing

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In the past few weeks, I’ve been getting daily emails about early access to retailers’ Black Friday and Cyber Monday sales. Which got me thinking about two things: one, I hope retailers are prepared for the even earlier onslaught of online traffic, and two, the high stakes for site performance on the two busiest shopping days of the year.

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Top Three Takeaways for Test Architects From Gartner Symposium 2017

11/14/17 / by Antony Edwards posted in software testing, User experience testing, artificial intelligence

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The annual Gartner Symposium/ITxpo in Barcelona, Spain, is a great pulse check for what's on the minds of CIOs in large companies (like banks, utilities, telcos, governments). It's not necessarily the place to see the absolute latest technology, but it is the place to see what organizational problems CIOs are trying to solve with technology, and what companies are rolling out next year.

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Use AI to Power Your Testing and Delight Customers

9/18/17 / by Antony Edwards posted in App testing, Digital Experience, IoT Testing, User Testing, User experience testing, AI

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A new study of 600 testers reports that 91 percent of test teams are struggling to meet increased user expectations compared to 12 months ago, and 66 percent said that test automation needs to expand beyond just test execution to keep up with business demands. The new study, conducted by Kickstand across the U.S. and U.K. on behalf of Testplant, generally identified that app dev teams are feeling the pressure to innovate and deliver high-quality user experiences quickly.

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