Blog

With the Shift-Up series thus far, we have explored the importance of testing and thinking as a customer. The basic premise is that we need to add another dimension to …

To keep up with DevOps, testing and QA teams typically adopt a shift-up approach to move quality further up the software development lifecycle. The goal is to complete system testing, …

Providing an amazing customer experience is critical in the travel and hospitality sector. Competition is fierce and consumers are fickle. If one website fails to deliver a slick, easy-to-use online …

Customer experience transformation is a key initiative for any business that wants to position itself for the 21st century. Two important concepts involve updating and digitizing technology, and creating persistent …

The weather, the tennis, the football — with all the distractions, you’d think those of us on the Real User Monitoring team would be kicking our feet up, right? Not …

Some of my customers are trying to design an automated script to perform specific workflows with a predicted outcome. Unfortunately, the automated workflow they want to execute has many variations …

This is Michael's third blog in his Shift Up series. You can read the first blog here and second blog here. On May 21, 2018, Bank of America announced that it …

Quality assurance (QA) used to be a compliance activity. You were releasing a product and needed to test it and stamp it “approved.” QA was about testing that the code …

This week, I'm making what many consider a life-altering, religious change. I’m switching from Android to an iPhone. I had an iPhone 3GS years ago and it worked well enough, …

Everything about software has changed—how it’s architected, developed and produced, what it does, what users want from it, and how often they expect new features. To keep up, organisations are …