Eggplant Blog

The Customer is King, and Omnichannel Testing is Essential for a Happy Monarchy

3/16/20 / by Gareth Smith posted in Customer Experience, Test automation, customer experience optimization, omnichannel testing

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If you harbor any doubts that we live in an omnichannel age, take a look at the following statistics. According to Google, 98% of Americans switch between devices in the same day. In the early 2000’s, only 7% of consumers used more than four touchpoints when purchasing an item. Fast forward to today, and that number has climbed to over 50%.

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How Law Firms Can Bolster Productivity Through Intelligent Automation

3/9/20 / by Michael Eckhoff posted in Test automation, artificial intelligence, intelligent automation, machine learning

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Finding new ways to drive productivity and profitability are common goals shared by all professional services organizations, but identifying and actioning growth strategies is often easier said than done. The challenges can be particularly difficult for law firms. These companies operate in an extremely competitive environment and are tasked with managing risk, mining for operational efficiencies and winning new business, all while exploring new avenues for strengthening and leveraging existing client relationships.

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Customers Hold the Key to Digital Transformation Success

12/31/19 / by Candice Arnold posted in Customer Experience, DevOps, Test automation, digital transformation

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In a recent column in MIT Sloan Management Review, Thomas H. Davenport and Andrew Spanyi wrote, “The evidence is piling up that organization-wide digital transformation is challenging for many organizations.” The authors go on to list many of the factors that are causing companies to struggle with digital transformation—among them, numerous legacy systems, too much technical debt and a large number of functional and business unit data silos to overcome.  

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Are Your IT Metrics Driving Business Outcomes?

12/17/19 / by Candice Arnold posted in Test automation, business outcomes, intelligent automation

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In a recent InformationWeek on the evolution of IT success metrics, Lisa Morgan outlines something Eggplant has long espoused: it’s critical that the IT department’s KPIs align with business goals in order to drive optimal outcomes. She writes, “The right thing to report is IT’s impact on the business. For example, instead of reporting system downtime alone, one automotive manufacturer’s IT department now reports system downtime in terms of inventory that wasn’t produced.” 

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Gartner Magic Quadrant 2019

12/3/19 / by Candice Arnold posted in Test automation

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For a second consecutive year, Eggplant has been named a Leader in the Gartner Magic Quadrant for Software Test Automation!  

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Tech Performance: The Ultimate Financial Currency

11/21/19 / by John Bates posted in Test automation, continuous testing, Financial Services, intelligent automation

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In the highly competitive trading environment, instant access to market information is the ultimate end game.  

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Testing the Future of Healthcare Interoperability

11/12/19 / by Antony Edwards posted in Healthcare, Test automation, Performance testing, AI, continuous testing, RPA

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In a recent joint announcement from Amazon, Google, IBM, Microsoft, Oracle and Salesforce, the companies stated, “The healthcare industry is at a turning point. Patients and providers are eager for advances in value-based care, patient engagement, and machine learning as they look to usher in a new era of constantly-improving health outcomes and well-being. Interoperability is key to removing the barriers between the healthcare industry and the future it seeks to build.” 

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AI and the Rise of the Business Tester

7/22/19 / by Michael Giacometti posted in DevOps, Test automation, digital automation intelligence, continuous testing, intelligent automation, digital transformation

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We are in a Digital Testing Epoch.  Are you ready?

The Digital Testing Epoch will be one that divides some Testing organizations who rely upon outdated tactics against those that embrace new technology, methodologies, and are very agile.

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Intelligent Testing Fuels Digital Twin Adoption

7/18/19 / by Gareth Smith posted in Test automation, User Testing, AI, machine learning, digital twin

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Digital twins are a growing area of enterprise investment, with Gartner predicting that the use of digital twins will triple by 2022. The technology, a digital representation of a physical object or system, offers companies a host of benefits, among them improved productivity, reduced down time, reduced risk and improved performance.

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The Business Tester: An Answer to Today’s Digital Demands

7/4/19 / by Antony Edwards posted in Test automation, artificial intelligence, intelligent automation, machine learning

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In the Internet age, making the best use of technology investments, rapidly spotting and addressing any performance issues or other roadblocks and ensuring customers have a high-quality experience that delights are perennial goals. Yet, until very recently, companies have been going about it all wrong.  

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