Michael Eckhoff - 9 March 2020
Finding new ways to drive productivity and profitability are common goals shared by all professional services organizations, but identifying and actioning growth strategies is often easier said than done. The challenges can be particularly difficult for law firms. These companies operate in an extremely competitive environment and are tasked with managing risk, mining for operational efficiencies and winning new business, all while exploring new avenues for strengthening and leveraging existing client relationships.
But there’s hope on the horizon, in the form of emerging technologies that can help the legal industry navigate its unique challenges and reach its illusive productivity goal. As Law.com’s Dan Packel put it, “The technological revolution that’s already been unleashed will continue to drive transformation over the next 10 years…Expect more and more tasks to become subject to automation.”
That’s a statement with which Eggplant wholeheartedly agrees. Through advances in AI and machine learning, law firms can avail of intelligent automation technologies and realize numerous productivity gains, including:
- Improved business outcomes: Robotic process automation, or RPA, automates manual processes to make users more effective while simultaneously improving outcomes by reducing human errors. What’s more, the technology is easy to implement and requires little developer involvement, meaning that skilled employees can quickly be deployed to focus on more strategic initiatives. Particularly for data and administrative-intensive industries like the legal sector, RPA can drive significant improvements.
- Better quality technology. AI-powered intelligent testing automates the entire testing process from test-case generation to test optimization to results analytics. This significantly improves the quality of firms’ websites and applications, and eliminates the resource drain associated with poor performing technology.
- More client time. By reducing typical technology challenges and freeing up resources through RPA, firms can deepen client relationships and promote partner efficiency, resulting in more billable hours.
In addition to the benefits outlined above, introducing intelligent automation can help firms scale to accommodate emerging technology innovations. As a recent guest article in The Legal Intelligencer put it, “Staying on top of these developments is no longer enough to ‘future proof’ your practice or your firm. It is imperative to look forward to avoid falling behind.”
Greater productivity is the ultimate golden ticket for law firms of every size and specialty, and intelligent automation is key to seizing it. In this environment, Eggplant offers companies an unparalleled technology platform that plays a critical role in bolstering productivity and, ultimately, competing more effectively.
Learn more about our approach and how we can help you meet—and exceed—your productivity goals.