Natalia Francois - 14 July 2020
Retail is an extremely competitive industry where a customer’s purchasing experience is just as important as the quality of the goods they procure.
Behavioural scientists talk about the peak-end rule - a psychological heuristic in which people judge an experience largely based on how they felt at its peak and at its end. This effect occurs regardless of whether the experience is pleasant or unpleasant. It is this effect that has led to many investments into how to make in-store checkouts a more streamlined and pleasurable experience.
Enter comprehensive testing of Point of Sale (POS) systems.
Difficulty with payments, speed of check-out, increasing basket size and rewards program are not uncommon. These are, however, easily avoidable when aided by intelligent automated testing that rules out resourcing constraints.
A reliable, highly performing, secure, and customizable POS system can make a significant difference and it is directly linked to your customer satisfaction and, in turn, your revenue. Dependable testing of the increasingly complex POS environments will not only enhance your consumers’ experience but will also eliminate duplication of effort and ultimately save costs.
Eggplant has partnered with IntelliQA who helps leading retailers and payments acquirers to automate full end-to-end tests using advanced automation, robotics and card payment solutions, on a mission to eliminate the integration test bottleneck and achieve operational effectiveness. IntelliQA is an Eggplant Endorsed Service Provider.
Eggplant works with a two-system model, or digital twin, and is technology agnostic, allowing us to test any system, any device and any platform in use. In an effort to streamline the check-out process, IntelliQA have a test environment that includes Point of Sale terminals and physical payment devices. Check out the IntelliQA and Eggplant interplay in action here.
Vendors of Point of Sale software, system integrators and retailers who develop or customize packaged solutions should aim to make implementing test automation a priority. Get in touch to find out how we could help you delight your customers.
“It’s really exciting to see and with the AI models built on top, we get such variation in the test cases which is great on and we're on a winner. Eggplant’s technology and approach provides an exceptional fit for the vision of industrialised test that we are achieving.
Our goal is to enable businesses to achieve faster IT delivery by eliminating manual test bottlenecks using robotics-based solutions. We look to extend the capability from the payments and retail industries to other sectors. The combination of robotics and AI is extremely powerful. “