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With the Shift-Up series thus far, we have explored the importance of testing and thinking as a customer. The basic premise is that we need to add another dimension to …

The web performance world is all about delivering better, faster online experiences. And from the outside, it can all look very technical. It’s niche, specialized. It’s technical people tinkering with …

People make mistakes. Human behavior so often falls short of ‘expected standards’, it begs the question why we hold ourselves to such standards at all. Too often, we build systems …

The purpose of software testing has been steadily shifting from ‘does it work?’ to ‘does it deliver the required business outcomes?’, with an increasing focus on end-user requirements. It’s no …

Is your website meeting KPIs for speed and availability? Are key user journeys working as they should? Is your website’s performance now the same as it was this time yesterday? …

One of the most popular features of the KPI Performance report in Real Customer Insights (RCI) is the “Start Analysis” button, also known as “what’s changed analysis”. This feature addresses …

Performance testing just got a lot easier. While delivering quality at scale is essential, simply setting up a performance test can be a challenging and time-consuming exercise, and then you …

We recently released the much-anticipated Eggplant Functional 18.2, which includes some truly exciting innovations. Usability Testing. We’ve added a Usability Mode that tests for common problems that, while they may …

Most of us who care about web performance do so because we care about delivering good user experiences. But the business cares about other things too. For media owners, advertising …

Revenue, conversions, response start time, page load duration, active sessions and bounces – six key KPIs across millions of possible combinations of device types, operating systems and browser versions – …