As interest in eCommerce has increased during the COVID-19 pandemic, retailers across the globe are doing their best to capitalize on the increase in consumer activity. Since more members of …

Within the next four years, low-code and no-code application development will be responsible for more than 65% of app development activity. Also by 2024, 75% of large enterprises will be …

Providing a seamless customer experience across desktop, mobile, tablet and voice is a critical requirement of a customer-focused strategy. In fact according to Aberdeen Investment, “companies with well-defined omnichannel customer …

As more products and services are deployed on the web, this presents new challenges and opportunities to measure user experience on a large scale. While we all continue to adapt …

We have long held the convention that consumers are spoilt for choice when it comes to digital applications and will not tolerate apps that stifle their user experience. To prove …

The tumultuous year of 2020, from the pandemic to the supply chain disruption, has led to an accelerated digital revolution in the healthcare industry across the globe. Many of the …

Retail is an extremely competitive industry where a customer’s purchasing experience is just as important as the quality of the goods they procure. Behavioural scientists talk about the peak-end rule …

As we all continue to find a balance between working from home and transitioning into a new normal, user experience has become an even more crucial part of supporting customer …

Uptime is the performance measure customers and service users judge you on. But in today’s interconnected world, a good score is getting harder to achieve. We’ve moved on from systems …

As regular readers of this blog know, Eggplant is transforming the world of intelligent test automation and our mission is to rid the world of bad software. We continue to …