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Healthcare Portal Testing – Ensuring Usability and Performance in a Digital World

By Adam Creamer

Adam Creamer

Adam Creamer - 21 July 2020

The events of 2020 have led to a digital revolution in the healthcare industry. Many of the adaptations and improvements were born out of necessity, but they will only lead to better patient care for generations to come. One area where this is immediately prevalent is healthcare portals. 

Not too long ago portals had one of two major purposes. For healthcare providers it was a place for patients to pay bills, and for health insurance companies is was a place for individuals to purchase or select coverage.

In today’s environment, healthcare portals are a one stop shop for all a patient’s healthcare needs. Take health insurance companies for example. Yes, individuals can still use their portals to select coverage – be it through Medicare, an employer, state marketplaces, etc. – but they can also find a provider, locate an urgent care center, speak directly to a mental health expert, or video chat with an in-network doctor.

This is a lot, but it doesn’t even scratch the surface. Some portals allow access to health records, past test results, to do lists – like getting a flu shot – and tracking of medications. My healthcare provider even launched a chatbot in their portal to specifically help with COVID-19 questions. 

All of this transformation has the potential to revolutionize healthcare, but there is one fairly large caveat…for any portal to improve your ability to care for patients it has to be easy to use!

This means more than just adding features and testing functionality. To make a healthcare portal useful you have to test the user interface from the user’s perspective. It also helps to test every possible user journey and situation, including usability related to ADA compliance.

Doing this not only helps the average user effortlessly interact with their healthcare team, it also ensures that those at different ends of the spectrum also have quality experiences and can use your portal with ease. Be it an elderly individual who may not be tech savvy, or a color-blind person who has trouble seeing certain UI elements, testing from their perspective ensures ease of use which ultimately leads to better health outcomes.

This may seem like a lot, especially when your IT teams already have so much on their plate. Luckily Eggplant is here to help. Our intelligent test automation platform is the only solution available that allows you to test from the user’s perspective at scale.

‘At scale’ is the important part of that last sentence. It not only ensures a quality experience for all users by testing every possible journey, it means that you can also prepare for the unexpected or known heavy traffic periods by adding in a layer of performance testing. This ensures that your system will never go down during open enrolment periods, or if there is an sudden surge of patients into your facility.

As more interaction takes place through healthcare portals, quality digital experiences will become a clear care differentiator. To help ensure your patients have the best care possible without putting added strain on your team and resources, look no further than intelligent test automation.

After all, this tech revolution isn’t going away, so why not take the lead in digital healthcare experiences?