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by Eggplant, on 8/20/18 User TestingPerformance testingUser experience testingcustomer experience optimization

Providing an amazing customer experience is critical in the travel and hospitality sector. Competition is fierce and consumers are fickle. If one website fails to deliver a slick, easy-to-use online …

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by Eggplant, on 8/15/18 User TestingPerformance testingreal user monitoringMonitoring Insights

By improving load times to just under a second, COOK saw a seven-percent increase in conversion rates. At Eggplant, we deliver insights that result in better customer experiences and drive …

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by Eggplant, on 8/14/18 User TestingPerformance testingUser experience testingartificial intelligenceSeleniumshift upcustomer experience optimization

Customer experience transformation is a key initiative for any business that wants to position itself for the 21st century. Two important concepts involve updating and digitizing technology, and creating persistent …

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by Eggplant, on 8/9/18 User TestingPerformance testing

Burndown charts, feature completeness, code quality, pass/fail testing. Dev and test managers have access to lots of data from many sources about an upcoming release. But none of it directly …

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by Eggplant, on 8/7/18 User TestingPerformance testingsynthetic monitoringwebsite performancecustomer experience optimizationMonitoring Insights

Just one hour of downtime cost Amazon an estimated $100 million in lost sales. Unless you were completely off the grid, you’re well aware of the performance issues Amazon and …

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by Eggplant, on 7/24/18 User Testingreal user monitoringsynthetic monitoringwebsite performance

If you’re an online retailer, there’s a good chance you’re busy gearing up for the pre-holiday rush. Black Friday and Cyber Monday have been pushing retail sites to the limits …

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by Eggplant, on 7/10/18 User TestingUser experience testingreal user monitoringwebsite performance

The weather, the tennis, the football — with all the distractions, you’d think those of us on the Real User Monitoring team would be kicking our feet up, right? Not …

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by Eggplant, on 5/31/18 DevOpsUser TestingUser experience testingartificial intelligenceshift up

This is Michael's third blog in his Shift Up series. You can read the first blog here and second blog here. On May 21, 2018, Bank of America announced that …

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by Eggplant, on 5/24/18 Digital ExperienceTest automationUser TestingUser experience testing

Quality assurance (QA) used to be a compliance activity. You were releasing a product and needed to test it and stamp it “approved.” QA was about testing that the code …

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by Eggplant, on 5/2/18 Digital ExperienceTest automationUser Testing

It used to be that software testers could test their applications on just one platform, and only have to worry about testing that the code worked. Now, with the proliferation …

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