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by John Bates, on 11/28/19 Customer Experiencewebsite performanceecommerceRetail

Deloitte’s annual Holiday Survey of Consumers found that online is king when it comes to the 2019 holiday shopping season. According to the report, consumers of all ages are more …

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by Candice Arnold, on 11/14/19 continuous testingdigital transformationRetail

A recent ZDNet article by Joe McKendrick states, “Business leaders are losing patience…they are leaning on their IT departments harder and harder, pressing for more and faster delivery of software that will …

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by Candice Arnold, on 10/24/19 Customer ExperienceDevOpsRetail

In a recent Eggplant survey on retail trends it was apparent that companies are facing some common challenges in delivering a high-quality digital experience. Nearly every retailer we surveyed recognizes …

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by Candice Arnold, on 10/15/19 omnichannel testingecommerceRetail

Forever 21 recently made headlines after filing for bankruptcy and announcing plans to close as many as 350 stores. The move is the latest in a series of seemingly successful …

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by Antony Edwards, on 8/27/19 App testingPerformance testingRetail

On June 18, many Google Calendar users worldwide got an unexpected surprise when logging into the app—an error message. The issue was resolved approximately three hours later but, as anyone …

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by Michael Giacometti, on 8/20/19 DevOpsRetail

The trends from the last several years are clear: Retailers are reaping the rewards by providing an Omni-Channel experience on Black Friday and Cyber Monday. According to CNBC, Cyber Monday …

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by Martin Larsen, on 5/30/19 Customer ExperienceLoad testingPerformance testingintelligent automationecommerceRetail

A surge in traffic is in many ways a dream for any website. After all, more traffic means more customers and more sales. However, you can sometimes do your job …

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by Candice Arnold, on 5/28/19 Customer Experiencedigital automation intelligenceintelligent automationdigital transformationecommerceRetail

In a recent Forbes interview on the retail customer experience, Harley Manning, VP and research director of Forrester’s customer experience team, said; “Customer expectations are rising slowly—but faster than brands …

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