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Mike Wager

Mike Wager

Recent Posts by Mike Wager:

by Mike Wager, on 5/4/21 CRM TestingSalesforce testing

Every major Salesforce release brings with it improved UI for greater functionality. Brilliant for users, but don't expect the joy to spread to your testers or Salesforce Admins. As with …

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by Mike Wager, on 4/27/21 Customer ExperienceDigital Experiencereal user monitoringcustomer experience optimizationomnichannel testingusability testing

The customer experience has continually become more digital over the years. No industry or person has been left untouched by this technological shift, none more so than during recent world …

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by Mike Wager, on 3/23/21

In February 1980, the National Women’s History Project (now known as the National Women’s History Alliance) successfully lobbied the US government for the national recognition of women. The then-President, Jimmy …

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by Mike Wager, on 2/16/21 Test automationEggplant cloudCloud Computing

CIOs have a lot on their plate, with 56% saying their main priority is ‘keeping the lights on,’ rather than creating value through innovation. However, adopting new technologies and ways …

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by Mike Wager, on 2/2/21 CRM Testing

Salesforce testing framework designed for success With around 20% of the global Customer Relationship Management (CRM) market, Salesforce is considered by many to be the number one cloud CRM offering …

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by Mike Wager, on 1/12/21 Test automationUI testingPerformance testingCRM Testing

When customer relationship management (CRM) systems first appeared, they were little more than databases used to store customer contact details, track sales pipelines, and send the occasional marketing email. Fast …

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