Recent Posts by Mike Wager:
by Mike Wager, on 5/4/21 CRM TestingSalesforce testing
Every major Salesforce release brings with it improved UI for greater functionality. Brilliant for users, but don't expect the joy to spread to your testers or Salesforce Admins. As with …
Read Storyby Mike Wager, on 4/27/21 Customer ExperienceDigital Experiencereal user monitoringcustomer experience optimizationomnichannel testingusability testing
The customer experience has continually become more digital over the years. No industry or person has been left untouched by this technological shift, none more so than during recent world …
Read Storyby Mike Wager, on 3/23/21
In February 1980, the National Women’s History Project (now known as the National Women’s History Alliance) successfully lobbied the US government for the national recognition of women. The then-President, Jimmy …
Read Storyby Mike Wager, on 2/16/21 Test automationEggplant cloudCloud Computing
CIOs have a lot on their plate, with 56% saying their main priority is ‘keeping the lights on,’ rather than creating value through innovation. However, adopting new technologies and ways …
Read Storyby Mike Wager, on 2/2/21 CRM Testing
Salesforce testing framework designed for success With around 20% of the global Customer Relationship Management (CRM) market, Salesforce is considered by many to be the number one cloud CRM offering …
Read Storyby Mike Wager, on 1/12/21 Test automationUI testingPerformance testingCRM Testing
When customer relationship management (CRM) systems first appeared, they were little more than databases used to store customer contact details, track sales pipelines, and send the occasional marketing email. Fast …
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