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Eggplant Blog

How Ticket Sales Broke Barriers for Glastonbury 2019

10/11/18 / by Alex Painter posted in Load testing, User Testing, Performance testing, synthetic monitoring, website performance, Monitoring Insights

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Glastonbury remains the most in-demand UK festival so it’s no longer a surprise to see the website crash on mainstream ticket-release day. The 2019 event sold out in 30 minutes, with a record number of people trying to buy tickets.

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Three Key Lessons from Amazon’s Prime Day Performance Problems

8/7/18 / by Alex Painter posted in User Testing, Performance testing, synthetic monitoring, website performance, customer experience optimization, continuous monitoring, Monitoring Insights

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Just one hour of downtime cost Amazon an estimated $100 million in lost sales. Unless you were completely off the grid, you’re well aware of the performance issues Amazon and its shoppers experienced on what was touted to be the biggest Prime Day in the company’s history.

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Surviving Black Friday: Why Avoiding Outages Is No Longer Enough

7/24/18 / by Alex Painter posted in User Testing, real user monitoring, synthetic monitoring, website performance

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If you’re an online retailer, there’s a good chance you’re busy gearing up for the pre-holiday rush. Black Friday and Cyber Monday have been pushing retail sites to the limits of their ability to cope with surges in visitor numbers.

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An All New Performance Trends Report

7/10/18 / by Drew Post posted in User Testing, User experience testing, real user monitoring, website performance

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The weather, the tennis, the football — with all the distractions, you’d think those of us on the Real User Monitoring team would be kicking our feet up, right? Not a chance! I'm super excited to tell you about our latest release: a brand-new version of our Performance Trends Report. 

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Monitoring Dashboard Improvement Makes It Easier to View from a Distance

3/26/18 / by Alex Painter posted in synthetic monitoring, website performance

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Our interactive monitoring dashboard is a bolt-on to our Monitoring Insights product that gives a very quick and easy overview of your monitoring estate. It’s designed to run on a big screen on the wall, which means it’s often viewed from a distance.

We’ve recently been responding to customer feedback to make it easier to use in this way.

Back in December, we added icons to the graphs to show you the current status of your monitors.

Now, the latest improvement means you can change the text size of your monitor names, making it easier to see which one you’re looking at.

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Valentine’s Day: the Worst Day to Break Up with Your Customers

2/21/18 / by Alex Painter posted in Load testing, Performance testing, website performance, Monitoring Insights

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Love it or hate it, Valentine’s Day is big business.

It’s hard to avoid the ads, the promotions and the special offers, all dedicated to getting us to part with our hard-earned cash in return for some romantic gesture or other.

Away from the high-street stores, the restaurants and the garage forecourts, many consumers were doing their Valentine’s Day shopping online

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The Creeping Rise in Content that’s Slowing Down Britain’s Retail Sites

1/31/18 / by Alex Painter posted in User Testing, website performance

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It’s that time of year when a lot of people are frantically trying to lose the few extra pounds they gained over the festive season. It’s time to be leaner, faster, to cut out the junk food and adopt a healthier lifestyle.

With that in mind, it might also be a good time for retailers cut redundant content from their websites.

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Knowing When Your Customers Are Seeing Slower Load Times Than Expected

12/20/17 / by Alex Painter posted in User Testing, website performance

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Welcome to the last in our series of stories about how we’re helping to make our customers’ lives just a little easier as the year draws to an end.

This week, meet Gavin and Anna, who are both trying to unwind...

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Performance Testing for Success during Peak

12/12/17 / by Alex Painter posted in Load testing, User Testing, Performance testing, website performance

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Welcome to the second in our short series of updates on the services we’ve been improving and delivering during 2017.

Last week, we saw how Grace used the Performance Analyzer API to build performance KPIs into the development and release process. This week, meet John, who’s doing a lot better than he was this time last year……

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Baking Web Performance KPIs into the Development and Release Process

12/6/17 / by Alex Painter posted in User Testing, website performance

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We’ve been working hard to deliver new and improved products and services to help our customers through their busiest periods.

As the year draws to a close, we thought we’d highlight some of the steps we’ve taken.

So let’s start with Grace’s story…

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