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by Eggplant, on 6/4/19 digital automation intelligenceintelligent automationdigital transformation

In the first post in our MythBusters series, we examined the misperception that testing is solely a compliance activity and showed how it’s actually a business critical function with bottom-line …

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by Eggplant, on 5/28/19 Customer Experiencedigital automation intelligenceintelligent automationdigital transformationecommerceRetail

In a recent Forbes interview on the retail customer experience, Harley Manning, VP and research director of Forrester’s customer experience team, said; “Customer expectations are rising slowly—but faster than brands …

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by Eggplant, on 5/14/19 Healthcareend-to-end testingEMR testingintelligent automationInteroperability

Some of the most exciting developments in healthcare technology are happening around mobile. The rapid transition towards digital, patient-centric healthcare generates a tsunami of data on individuals’ health, diseases, and …

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by Eggplant, on 5/7/19 Customer Experiencedigital automation intelligenceintelligent automationrobotic process automationdigital transformation

Today’s complex, digital world relies on computer systems and software and downtime is more than an inconvenience—in many industries, it’s a critical failure that can have a lasting, negative impact …

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by Eggplant, on 4/30/19 Customer Experiencedigital automation intelligenceintelligent automationrobotic process automationdigital transformation

Wikipedia will tell you that “software testing is an investigation conducted to provide stakeholders with information about the quality of the software product or service under test.” While technically accurate, …

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by Eggplant, on 4/17/19 Customer Experiencedigital automation intelligenceintelligent automationrobotic process automationdigital transformation

A recent SD Times article suggested that AI is not delivering tangible testing improvements, cautioning “…customers need to realize there’s probably more hype than reality in most of what test …

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by Eggplant, on 4/16/19 Customer Experiencedigital automation intelligenceintelligent automationrobotic process automationdigital transformation

A recent Forbes Insights survey confirmed that there is strong C-Suite interest in artificial intelligence, with eighty percent of CEOs and eighty-five percent of IT leaders pointing to AI as …

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by Gareth Smith, on 4/9/19 Customer Experiencedigital automation intelligenceintelligent automationdigital transformation

In early 2017, US grocery chain Winn-Dixie invested $7 million to improve its website but overlooked a critical component: testing to ensure it was accessible to people with disabilities. This …

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by Eggplant, on 2/21/19 Test automationintelligent automation

There are two things you should know about the latest release of Eggplant AI, our intelligent test automation solution. 1: It will give you much greater insight into the quality …

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by Eggplant, on 9/24/18 Digital Experienceartificial intelligenceintelligent automationmachine learningPOS testingomnichannel testing

Click. That’s the sound of a customer seeking out your competitor because your point-of-sale (POS) system didn’t deliver the experience they wanted or expected. You know that your QA teams …

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