Forrester has recently heralded the rise the of the ‘Business Tester’ in response to consumers increased demand for flawless digital products. We believe this is more than just a trend, it is an uprising!
A recent study found that nearly half of all internet traffic in 2018 came via a mobile app. Across sectors, it’s clear that smartphones are increasingly the preferred method for accessing web content and the trend is forcing organizations to rethink their approach to app development, accessibility and interoperability.
A year ago, we brought you Performance Matters, our one-day conference in London. Alongside web performance topics and case studies, we talked about intelligent test automation, big data, and how we saw these worlds converging.
A lot has happened in a year. And at Eggplanet, this year’s Eggplant conference in London on 6 June, we have a lot more to show you.
Digital Automation Intelligence offers something truly revolutionary: automated, AI-driven testing of the entire user experience on any technology. But one thing we don’t talk about very often is our integration with other solutions.
Many organizations have existing tools to manage the testing process, and we need to be sure we can work with them. Others may be looking to move to a new test management solution at the same time as switching to Eggplant, and we want to be certain that the move to Digital Automation Intelligence doesn’t constrain their choice of test management tool.
The focus of software testing is changing. It's been moving away from simply checking that an application meets technical requirements and towards ensuring that it delivers better user experiences and business outcomes.
Or at least that's what we'd all like to believe.
The reality is that capabilities can lag behind the desire for change, and not everyone can agree on how best to represent the voice of the customer in the testing process.
We live in a digital world, with software permeating every aspect of our everyday lives. And businesses are waking up to the fact that the quality of that software is critical to their very existence.
This is where Continuous Quality Meets Business Outcomes, and it’s the theme of our inaugural Eggplanet Europe on 6 June, London.
Whenever you enter the healthcare system, technology is all around.
And you have to trust it.
The highly trained medical staff have all been through rigorous testing to ensure they are able to deliver the best possible care. And you probably expect the same from the huge range of technology they use to treat you, monitor your progress, and update your records.
But as that technology permeates every aspect of healthcare and the pace of change increases, it’s getting harder to ensure that everything works as intended.
People make mistakes. Human behavior so often falls short of ‘expected standards’, it begs the question why we hold ourselves to such standards at all. Too often, we build systems and processes on the implicit assumption that the people using them will be rational, infallible, and consistent. Of course, the truth is that most of us are anything but.
Our general fallibility is obviously closely tied to AI and test automation. Automated testing is immune to the unintentional biases and lapses in concentration that affect human testers.
The purpose of software testing has been steadily shifting from ‘does it work?’ to ‘does it deliver the required business outcomes?’, with an increasing focus on end-user requirements. It’s no longer enough to rely on metrics such as x% of tests passed. Now we have to understand the impact on the people using the product and the wider implications for the organization. There is a need to bridge that gap between meeting testing objectives and actually meeting customer expectations.
Customer experience transformation is a key initiative for any business that wants to position itself for the 21st century. Two important concepts involve updating and digitizing technology, and creating persistent customer relationships. According to Bain & Company, customer experience transformation starts with “… simplifying your core business and digitizing it where it matters.” McKinsey & Company writes that in any customer experience transformation, “… the voice of the customer can be used to identify upstream and cross-functional issues and address the root causes of problems.” In short, to see positive results, you need well-tested, high-quality digital assets that reflect ever-evolving customer needs and desires.