Eggplant Blog

The “Continuous Everything” Trifecta: The Case for Continuous Quality

9/3/19 / by John Bates posted in continuous delivery, continuous testing, business outcomes, continuous quality, continuous feedback

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It’s a digital world and changing consumer and user demands necessitate that websites, apps and programs deliver an experience that delights users. Those companies that can’t deliver on these expectations risk poor customer satisfaction scores, low adoption rates, negative brand perception and loss of revenue. These factors are giving rise to a new phenomenon in software testing which we’ve termed “continuous everything,” comprised of three essential areas—continuous quality, continuous delivery and continuous feedback.  

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The DevOps Disconnect

8/6/19 / by Michael Giacometti posted in automated testing, DevOps, continuous testing, digital transformation

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Lack of communication is often cited as the biggest problem Business have when implementing DevOps.  This would be communication between co-located teams where the team just doesn’t talk, teams across geographies where time zones come into play, even where the IT and Business just will not discuss things.  Indeed, there are many places where a lack of communication can cause DevOps to fail.

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5 Takeaways from Putting Intelligence into your Continuous Testing

7/30/19 / by Michael Giacometti posted in automated testing, Customer Experience, DevOps, AI, continuous testing, Forrester

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On July 23, 2019, Antony Edwards, COO of Eggplant, and Diego Lo Giudice, VP Principal Analyst at Forrester, conducted a webinar on “Putting Intelligence into your Continuous Testing.” 

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AI and the Rise of the Business Tester

7/22/19 / by Michael Giacometti posted in DevOps, Test automation, digital automation intelligence, continuous testing, quality testing, intelligent automation, digital transformation, Automation Best Practices, business tester

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We are in a Digital Testing Epoch.  Are you ready?

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Why Digital Risk Assessments are a Must-Have for the Automated Era

7/11/19 / by Eggy posted in Customer Experience, Digital Experience, continuous testing, digital transformation

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If you ask the average CEO to rate how important digital transformation is to their business, chances are it would crack the top five—if not take the number one spot. After all, a recent Gartner survey found that IT spending will reach $3.85 trillion this year with enterprise software continuing to be the fastest-growing category.

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Intelligent Testing: Why It’s a Must-Have for Financial Institutions

6/18/19 / by Candice Arnold posted in Customer Experience, Eggplant AI, continuous testing, Financial Services, intelligent automation

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Poor customer experience is costing financial institutions $10 billion in revenue annually, according to an industry report released earlier this year. It’s a staggering figure that underscores how critical it is for financial services firms to delight their customers at every interaction. But, when you consider the industry’s complex, highly regulated environment and the customer expectation for a seamless experience across devices and operating systems, it’s clear that this is anything but a simple task.

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Eggplant Best DevOps Tool

6/17/19 / by Eggy posted in DevOps, digital automation intelligence, continuous testing

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Earlier this month, we were delighted to learn that our Digital Automation Intelligence Suite took top honors in the Best DevOps Tool category in the competitive SIIA CODiE Awards. The awards are the only such program in the tech industry where peers are responsible for vetting and scoring the submissions, meaning that, as the organizers’ state, each win “serves as incredible market validation for a product’s innovation, vision, and overall industry impact.”

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Quality and Better Customer Experiences – Eggplanet London, 2019

6/10/19 / by Candice Arnold posted in Customer Experience, Eggplant AI, continuous testing, intelligent automation

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Quality. It’s what everyone involved in designing, building, testing, and maintaining software strives to deliver. And it was very much the common thread running through our inaugural Eggplanet conference in London on 6 June.

Billed as the event where continuous quality meets business outcomes and, thanks to an inspiring group of speakers and wonderfully engaged delegates, it didn’t disappoint.

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Customer Experience Optimization: Improve the UX and Business Outcomes of Digital Software

8/8/18 / by John Bates posted in Customer Experience, UX, Software test automation, UX testing, intelligent monitoring, analytics, real user insights, customer experience optimization, continuous testing, continuous monitoring

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There are certain inalienable truths about businesses: they all want to succeed and they all want to beat their competitors. What's slightly different is how a business defines success. For a healthcare company, it might be lives saved. For an insurance company, it's the number of policies bought. For an e-commerce retailer, it's shopping basket conversions. 

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