by Eggplant, on Mar 29, 2021 12:07:24 PM
Eggplant and NS Solutions Corporation join forces to help Japanese telecom giant improve user experience.
Service assurance demands
The end-user quality of internet services is determined by complicated factors including traffic that varies within the network, across a variety of content, with an external cloud environment, and based on the time of day. NTT DOCOMO decided to implement a solution for detecting failures proactively from the viewpoint of users by having devices access services on a regular basis.Eggplant uses high-precision image recognition technology to record the operations, providing high levels of reliability for scenarios performed under automatic operation. Eggplant supports multiple devices, such as iOS and Android.
Eggplant Functional selected
NTT DOCOMO considered several solution providers before selecting Eggplant Functional introduced by NS Solutions Corporation (NSSOL). The key factors that led to the selection of Eggplant Functional were its cross- device capabilities and the robustness of its features. NTT DOCOMO is using Eggplant Functional to test previously untestable areas, as well as delivering service confirmation and monitoring capabilities to help improve the overall customer experience.The monitoring system records a series of display-based operations performed by mobile devices and automatically executes their reproduction, in which the success or failure of screen transitions, the screen transition turnaround time (TAT), and other factors are recorded on log servers. The monitoring server checks the logs in the log servers to see if there is a failure.