Eggplant Blog

Antony Edwards

He’s our COO. He guides where the product goes. Antony likes haiku.
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Software Testing in a Voice-Driven World

10/1/19 / by Antony Edwards posted in User Experience, software testing, User experience testing, voice recognition software

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Over the next four years, Gartner predicts that 25 percent of employees will use voice to interact with applications in the workplace—up from less than 2 percent in 2019.   

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Top RPA Blunders (And How to Avoid Them)

9/10/19 / by Antony Edwards posted in business outcomes, robotic process automation, RPA

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A recent article by InformationWeek’s Jessica Davis proclaimed, “RPA is the fastest growing category of software today, driven by enterprise digital transformation efforts.” Davis went on to cite a Gartner report which found RPA has year-over-year growth of 63 percent, which it attributes to “an expensive patchwork quilt of applications and systems” that companies are struggling to manage.

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Don’t Wait For an Outage: How to Know When Your App is Signaling SOS

8/27/19 / by Antony Edwards posted in App testing, Application testing, Performance testing, Retail

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On June 18, many Google Calendar users worldwide got an unexpected surprise when logging into the app—an error message. The issue was resolved approximately three hours later but, as anyone who lives and dies by their calendar knows, three hours is plenty of time to wreak scheduling havoc. The same day, restaurant chain Taco Bell also made headlines for tech issues, when heavy traffic in response to its free Taco giveaway caused the app to crash.

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The Business Tester: An Answer to Today’s Digital Demands

7/4/19 / by Antony Edwards posted in Test automation, artificial intelligence, intelligent automation, machine learning, business tester

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In the Internet age, making the best use of technology investments, rapidly spotting and addressing any performance issues or other roadblocks and ensuring customers have a high-quality experience that delights are perennial goals. Yet, until very recently, companies have been going about it all wrong.  

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Delivering a Five-Star Digital Experience in Financial Services

9/6/18 / by Antony Edwards posted in UI testing, User Experience, Performance testing, UX testing, APIs, artificial intelligence, QA, fusion engine, Customer Experience Insights, predictive analytics, business outcomes, Eggplant Release Insights, end-to-end testing, user journeys, Financial Services, intelligent automation, UX monitoring

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No matter what industry you’re in, providing an exceptional digital experience to your customers is paramount. It’s particularly tricky in financial services, as more and more users ditch physical branch locations for online banking. By 2019 in the UK, mobile banking is expected to overtake desktop as the preferred channel. And for two-thirds of Americans, a recent survey found that online and mobile banking represent their primary banking channels. 

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Can You Handle the Load?

11/22/17 / by Antony Edwards posted in cross-platform, Load testing, User Experience, Performance testing, User experience testing

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In the past few weeks, I’ve been getting daily emails about early access to retailers’ Black Friday and Cyber Monday sales. Which got me thinking about two things: one, I hope retailers are prepared for the even earlier onslaught of online traffic, and two, the high stakes for site performance on the two busiest shopping days of the year.

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Top Three Takeaways for Test Architects From Gartner Symposium 2017

11/14/17 / by Antony Edwards posted in software testing, User experience testing, security, artificial intelligence, test architect

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The annual Gartner Symposium/ITxpo in Barcelona, Spain, is a great pulse check for what's on the minds of CIOs in large companies (like banks, utilities, telcos, governments). It's not necessarily the place to see the absolute latest technology, but it is the place to see what organizational problems CIOs are trying to solve with technology, and what companies are rolling out next year.

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The Role of API Testing in the Digital World

11/10/17 / by Antony Edwards posted in UI testing, UX testing, APIs, API testing

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Consumerization, digital experience, DevOps, mobile, fragmentation, and microservices have changed how software products are architected, how they’re produced, what they do, who uses them, and those users’ expectations. As a result, there’s been a massive shift in testing requirements, both in terms of what we’re trying to achieve and what we need to do.

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Image-Based Testing for ATMs and New Device Categories

11/9/17 / by Antony Edwards posted in GUI testing, image based testing, UI testing, ATM testing, Device testing

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Note: Back by popular demand, this is a repost of a previous blog by Antony Edwards.

SciFi worlds from the 1980s always included super powerful, intelligent computers that you could talk to. By the late 90s, the vision had moved on to worlds where everything is a computer and connected; maybe even us. And it’s this ubiquitous computing that I think is the most exciting and interesting part of technology: new device categories.

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Six Reasons Why We Need Dedicated, Professional Testers

11/7/17 / by Antony Edwards posted in App testing, QA testing, software testing, testing best practices, software development

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In my last post, I described a test team structure that I've seen several companies (which I think are real thought leaders in testing) successfully implement over the last few months. Included in that structure is the sometimes controversial statement that scrum teams should have dedicated, professional testers; that is, we shouldn’t make developers responsible for all testing (though they should be responsible for white-box unit testing).

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