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Eggplant Blog

Why Our Latest DAI Enhancements are Must-Haves for your Digital Transformation Toolkit

5/28/20 / by Gareth Smith posted in Test automation, digital automation intelligence, usability testing, Eggplant cloud

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According to a recent InformationWeek article by John Edwards, “Good times or bad, digital transformation is a firmly established reality. Yet many business leaders are still struggling with how to approach, deploy, and manage a seemingly endless string of disruptive technologies.” Edwards goes on to argue that technological factors are one of the chief issues impeding digital success and, as any reader of this blog will know, this is a problem Eggplant is passionate about solving. 

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Is your eCommerce app ready for the mobile revolution?

5/19/20 / by Cheyenne Davis posted in Mobile testing, omnichannel testing, ecommerce, Retail

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Though we may have grown accustomed to transitioning over to a more digitized way of living over the last couple of weeks, it’s safe to say that our new normal will indeed be changed forever. More of us have opted into making purchases online, with many retailers suffering from a decrease in footfall as we all do our best to stay safe.   

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Digital bedside manner in the age of Telemedicine

5/12/20 / by Adam Creamer posted in Digital Experience, Healthcare, User experience testing, digital transformation, COVID-19

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The COVID-19 outbreak has had major impacts on the way business is done, and how patients are cared for. The virus has forced organizations across the globe to re-evaluate their digital transformation plans and adjust what it means for projects to be considered “critical.”

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New Hire in the New Normal

5/5/20 / by Tara McLaughlin posted in business outcomes, COVID-19, together we succeed

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As you start a new position under standard conditions, you’re pained by questions such as: “Will I be able to learn their systems quickly and seamlessly?” “How will I translate my skills to exceed expectations in this new role?” and “Where is the coffee maker?”

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The Importance of CX in the Internet of Things

4/28/20 / by Gareth Smith posted in Customer Experience, IoT Testing

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We’ve all been there. The frustration you feel when technology doesn’t work in the way you need, deliver the results you’d been expecting or has a bug you can’t identify.  

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Ensuring Business Continuity During the Coronavirus Crisis

4/21/20 / by Antony Edwards posted in Test automation, digital automation intelligence, business outcomes, intelligent automation, usability testing, digital transformation

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In a recent piece on how organizations are grappling with the pandemic, CIO’s Clint Boulton wrote, “As the COVID-19 coronavirus rattles industries, it’s more important than ever for IT leaders to ensure employees have the tools they require to work remotely and securely.” This is certainly true, but it’s equally important that business continuity plans include strategies for ensuring that customers and partners are able to receive the digital products and services they rely on throughout the pandemic’s duration.

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How Automation Can Engender Workforce Agility and Better Quality Technology

4/14/20 / by Antony Edwards posted in Test automation, digital automation intelligence, intelligent automation, digital transformation

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In the previous post in our series on the business implications of the coronavirus pandemic, we explored the importance of performance and scalability testing. Today, we’re examining a related topic: namely, how automation can enable workforce agility and reliable technology even as global teams are working remotely for an indefinite period of time. 

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In the Era of Social Distancing, Performance and Scalability Testing are Critical

4/9/20 / by Antony Edwards posted in Load testing, Performance testing, Web Performance, ecommerce, Retail

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The coronavirus pandemic has changed all facets of our lives, ranging from how we work to how we relax to how our children learn. There are countless implications of this, including the potential for long-term and, in some cases, permanent changes to business processes. Just 12% of the respondents in a recent Gartner survey believe their businesses are highly prepared for the impact of coronavirus and the majority expect the pandemic to disrupt operations for the foreseeable future.

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Covid-19: Eggplant Claps for Healthcare Workers

3/27/20 / by John Bates posted in Healthcare, software testing

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With the global pandemic and economic crisis unfolding around us, technology can and should help manage the unforeseen complicated challenges society now faces.   

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Customer Monitoring and Why You Need it Now

3/23/20 / by Gareth Smith posted in Customer Experience, synthetic monitoring, continuous monitoring, Monitoring Insights

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When Pinterest focused on improving the speed of pinning items, customer engagement in the application increased by 10-30%. As Gartner’s Penny Gillespie puts it, “Customer experience is first and foremost…it’s all about serving the 24/7 customers.”

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